IT Support Engineer

IT Support Engineer

We have an exciting opportunity for a skilled and motivated IT Support Engineer to join a leading international company with operations in the United Kingdom and Europe. Our client specialises in proactive, secure, and highly efficient IT support, cybersecurity, and cloud management services, providing cutting-edge solutions to businesses worldwide.

We are looking for candidates with strong technical expertise who are eager to contribute their skills and grow within a dynamic environment. This role is perfect for professionals seeking to take on new challenges, expand their responsibilities, and advance their careers in the industry.

Main Responsibilities for the successful IT Support Engineer:

As an IT Support Engineer, your role will involve a mix of client projects, service desk escalations, and on-site installations. This position requires strong technical expertise and a willingness to travel as needed.

• Build and maintain strong client relationships by providing exceptional customer service and proactive support.
  
  
• Travel to client sites for support and installation projects, ensuring seamless service delivery.
  
  
• Deliver first and second-line IT support to end-users, troubleshooting hardware, software, and network-related issues.
  
  
• Assist users with IT-related queries, ensuring they can work efficiently with business applications and systems.
  
  
• Diagnose and repair hardware issues while providing comprehensive user support for office applications, including MS Office, Windows 10/11/server, iPhones/iPads, and corporate mobile devices/smartphones
  
  
• Assist with network troubleshooting, including Wi-Fi, LAN, and VPN connectivity issues.
  
  
• Assist with user issues in cloud-based systems and environments such as Azure or internal applications.
  
  
• Efficiently respond to Helpdesk Support requests through phone, text, tickets, and chat, ensuring prompt assistance.
  
  
• Troubleshoot and resolve support tickets within agreed SLA timelines, maintaining high service standards.
  
  
• Provide both remote and on-site support as required.
  
  Main requirements for the successful IT Support Engineer:
  
  
• Higher Diploma/Certification (Office365, Azure, A+, Network+, Security+) is desirable, but not necessary if you know your stuff!
  
  
• Min 2 years plus experience within the I.T support industry.
  
  
• Great customer service skills and ability to build working relationships with clients.
  
  
• Demonstrated ability to quickly grasp and evaluate new systems/products.
  
  
• Experience in working in a high pressurised environment and ability to multitask.
  
  
• Excellent understanding of a ServiceDesk atmosphere.
  
  
• Ability to communicate technical information to non-technical people.
  
  
• Results focused, competitive drive and ability to work under pressure.
  
  
• Excellent analytical and problem-solving skills.
  
  
• Previous experience working in an MSP (an advantage).
  
  
• Clean/full driving license is essential.
  
  What we offer to the successful IT Support Engineer:
  
  
• Salary 30,000 per annum + Company bonus
  
  
• Monday to Friday working from Home.
  
  
• Unrivalled career development prospects and opportunity to progress.
  
  
• Education Reimbursement.
  
  
• Employee mentoring programme.
  
  
• Pension/ and Holiday/ insurance cover.
  
  
• Company Events.
  
  If you're a tech-savvy professional eager to grow and be part of a fantastic team, this role is perfect for you! Feel free to reach out to us for more details
  
  Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy