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Junior IT Support Engineer

Cambridge
3 weeks ago
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IT Support Engineer - Junior - Circa £30k + Benefits Package. Onsite. Central Cambridge. Permanent. T6/MN/(phone number removed).
Onsite - Monday to Friday during Term Time / School Holiday Periods - reduced working hours & flexibility to work from home.
*Start Date: End of August 2025.

  • Have Education Sector experience.
    *Must be Eligible to work in the UK.
      
    Leading Education Provider is seeking to secure Junior IT Support Engineer to part of a centralised IT Support Team. The role will provide support to 3 Schools based in central Cambridge.
    *The role holder will start at the End of August 2025.
      
    Technical Skills Required:

    IT Support Engineer - 1 - 3+ years’ experience.
    On-site & Remote IT support experience.
    Education Sector - ideally have provided IT Support in a School environment.
    MS365 & Google Suite /or/ Google Classroom - experience preferred.
    Office 365 & Google - User Account Management.
    Windows 10/11 support.
    Network Fundamentals & Troubleshooting - such as - Access Points, Wi-Fi, Switches, Firewalls, DNS, DHCP, etc.
    Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets.
    iPads, Apple Laptops & Printer support.
    Maintain, Troubleshoot & Upgrade - Hardware, Software, Network & Peripheral Equipment.
    Support Digital Sign-In Systems.
    Audio Visual - setup of technologies & equipment - i.e., Projectors & Interactive Displays etc.
    Hardware & Software support - installation, configuration & deployment.
    Security - Firewall, AV, Web Filters & Security Policies - Fundamentals.
    Maintain IT Documentation & Asset Register.
    Ensure Data Protection, Safeguarding & Cybersecurity policies are followed.
    Participating in IT Projects & Deployments.
    Liaising with external IT Vendors & IT Service Providers.
    Excellent communication skills.
    Good organizational skills & a proactive approach.
    Flexible - may require some LIMITED out of hours support for events like - Parent Evenings & Conferences etc. Working Hours:
    Onsite Role - Term Time Hours - 8.30am - 5.00pm.
    During School Holiday Periods - 8:30am - 4:00pm - flexibility to work from home.
      
    Benefits Package:
    25 days holiday + 8 Bank Holidays / Free Lunches / Pension / Training & Career Progression Opportunities / Yearly Salary Review.
      
    Keywords: 1st Line IT Support Engineer, Junior IT Support Engineer, IT Support, Line IT Engineer, IT Support, MS365, Office 365, Google Suite, Google Classroom, Windows 11, Windows 10, Active Directory, Wi-Fi, Network Audio & Visual Devices, TCP/IP, DNS, Firewalls, IT Support, IT Engineer, IT Support, Cambridge, Cambridgeshire, Permanent. T6/MN/(phone number removed)

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