Be at the heart of actionFly remote-controlled drones into enemy territory to gather vital information.

Apply Now

1st Line Service Engineer - GBP 28000

Chorley
7 months ago
Applications closed

Related Jobs

View all jobs

2nd Line Support Engineer

2nd Line IT Support Engineer

IT Support Engineer

Senior InfoSec Advisor (IRM Manager)

1st Line Support Analyst

ICT Support Technician

Job Title: Tier 1 Service Engineer
Location: Chorley - 5 days per week (hybrid rota)
Salary: £28,000
Benefits: 25 days plus bank holidays

About the Role:
We are seeking a highly skilled Tier 1 Service Engineer to join our team. This role plays a crucial part in resolving escalated IT issues while providing advanced technical support to clients. Working in a fast-paced Managed Service Provider (MSP) environment, you will be responsible for diagnosing, troubleshooting, and resolving complex issues related to infrastructure, networking, servers, and business-critical applications.
This position requires in-depth technical expertise, strong problem-solving skills, and a collaborative approach, ensuring efficient and effective IT solutions for clients.

Hybrid Rota (3 x different weekly shifts)

  • Office =8:00am - 4:30pm
  • Office = 8:45am - 5:30pm
  • Work from home = 13:00pm - 21:00pm (Mon-Thurs) 9:00am - 13:00pm (Friday)

    Key Responsibilities:
    Technical Support & Troubleshooting
    Manage and resolve tickets from Tier 1, covering servers, networking, and business-critical applications.
    Diagnose and resolve issues involving Windows Server, Office 365, Exchange, vitalisation (VMware, Hyper-V), and cloud platforms.
    Provide both remote and on-site troubleshooting.
    Support and implement network infrastructure changes, including routers, switches, firewalls, and VPNs.

    Incident & Problem Management
    Own and manage complex incidents from initial diagnosis to full resolution.
    Follow ITIL-aligned processes for escalation and management of incidents.
    Participate in an On-Call Rota for out-of-hours incident response.

    System Maintenance & Monitoring
    Perform regular system health checks on client infrastructure, including servers, networks, and backups.
    Implement preventive maintenance plans and updates to minimise downtime.
    Proactively monitor system alerts and mitigate risks.

    Project Support
    Assist with IT infrastructure projects, such as server upgrades, cloud migrations, and network improvements.
    Support the on boarding of new clients, including hardware and software configuration.

    Client Management & Communication
    Maintain clear and professional communication with clients regarding ticket progress and resolutions.
    Ensure a high standard of customer satisfaction through quality service delivery.

    Documentation & Knowledge Sharing
    Maintain and update technical documentation, SOPs, and knowledge base articles.
    Provide technical guidance and mentorship to Tier 1 engineers.

    Collaboration & Development
    Work closely with Tier 3 engineers to resolve advanced issues and contribute to long-term IT strategy.
    Stay up to date with emerging technologies and participate in training programs to develop your skills.

    Key Skills & Experience:

    Essential:
  • Strong experience with Windows Server (2012, 2016, 2019), Active Directory, DNS, DHCP, and Group Policy.
  • Advanced knowledge of Office 365 administration (Exchange Online, SharePoint, Teams, OneDrive).
  • Experience in vitalisation platforms (VMware, Hyper-V).
  • Networking expertise: TCP/IP, VLANs, routing, firewalls (SonicWall, Cisco, Fortinet), VPNs.
  • Experience with Microsoft Azure and/or AWS.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills, able to explain technical concepts clearly.
  • Ability to prioritize and manage multiple incidents efficiently.

    Desirable:
  • Experience with IT security best practices, firewall configurations, MFA, and anti-virus solutions.
  • Knowledge of PowerShell scripting and automation tools.
  • Familiarity with ITSM platforms (e.g., HaloPSA, ConnectWise, Autotask).
  • Awareness of compliance standards (e.g., GDPR, ISO 27001).
  • Relevant industry certifications: Microsoft Certified: Azure Administrator, MCSA, CompTIA Network+, Cisco CCNA, ITIL Foundation.

    Why Join Us?

  • Opportunity to work in a dynamic MSP environment with a variety of projects and clients.
  • Career progression into specialised roles (Networking, Cybersecurity, Cloud Infrastructure) or Tier 3 Engineering.
  • Training and development opportunities to enhance your technical expertise.
  • Competitive salary and benefits package.

    If you are passionate about IT, have a strong technical background, and are looking to take the next step in your career, we want to hear from you! Apply today

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Jobs

Cyber Security Hiring Trends 2026: What to Watch Out For (For Job Seekers & Recruiters)

As we move into 2026, the cyber security jobs market in the UK is changing fast. Attackers are scaling up with automation & AI, cloud estates are more complex, & regulators are tightening expectations around resilience & data protection. At the same time, budgets are under pressure & some organisations are consolidating their tech teams. Despite all this, demand for cyber security skills remains strong. Skilled defenders, engineers & leaders are still hard to find, & the stakes are only getting higher. Whether you are a cyber security job seeker planning your next move, or a recruiter building security teams, understanding the key cyber security hiring trends for 2026 will help you make better decisions.

Jobs

Cyber Security Recruitment Trends 2025 (UK): What Job Seekers Must Know About Today’s Hiring Process

Summary: UK cyber security hiring has shifted from title‑led CV screens to capability‑driven assessments that emphasise incident readiness, cloud & identity security, detection engineering, governance/risk/compliance (GRC), measurable MTTR/coverage gains & secure‑by‑default engineering. This guide explains what’s changed, what to expect in interviews, & how to prepare—especially for SOC analysts, detection engineers, blue/purple teamers, penetration testers, cloud security engineers, DFIR, AppSec, GRC & security architecture. Who this is for: SOC & detection engineers, security operations leads, DFIR analysts, penetration testers/red teamers, purple teamers, AppSec/DevSecOps engineers, security architects, cloud security engineers, identity/IAM engineers, vulnerability managers, GRC/compliance specialists, product security & security programme managers targeting roles in the UK.

Jobs

Why Cyber Security Careers in the UK Are Becoming More Multidisciplinary

Cyber security used to be viewed primarily as a technical discipline: firewalls, encryption, intrusion detection, penetration testing. In the UK today, it’s far broader. Organisations now face complex legal frameworks, ethical dilemmas, human-behaviour risks, communication challenges & usability hurdles. This shift means cyber security careers are becoming more multidisciplinary. From protecting NHS patient records to defending financial services, securing supply chains & safeguarding national infrastructure, cyber security now touches every sector. Employers increasingly want professionals who understand law, ethics, psychology, linguistics & design alongside traditional technical skills. In this article, we’ll explore why UK cyber security careers are expanding in this way, how these five disciplines shape the profession, and what job-seekers & employers need to know to thrive in this new landscape.

🍪 We use cookies to enhance your browsing experience on our website. By continuing to use this site, you consent to the use of cookies as described in our Cookie Policy. You can review our Cookie Policy for more information.