I'm looking for a Technical Support Engineer to join an award-winning Cyber Security solutions business based in Lutterwrth, Leicestershire.
Role Purpose:
Provide 1st and 2nd line IT support across the UK and US offices, ensuring high system availability and user satisfaction. Support a range of internal infrastructure including servers, networks, cloud platforms, mobile devices and corporate systems in line with ISO and ITIL standards.
Key Responsibilities:
Deliver 1st/2nd line support via the internal service desk
Assist with 3rd line support and technical projects under supervision
Install, configure, and maintain IT hardware, software, and networks
Manage service requests and incidents in line with SLAs
Liaise with suppliers for IT equipment and services
Contribute to internal knowledge base
Participate in on-call rota (extended support hours/weekends)
Ensure compliance with internal processes and documentation standardsRole Requirements:
3+ years in a similar IT support role
Strong knowledge of Windows OS/server platforms, networking, VPNs, and mobile devices
Experience with Linux, OS X, virtualisation (e.g., VMware), backup solutions, Azure/AWS
Familiarity with ITIL framework and process-driven environments
Strong troubleshooting, communication, and documentation skills
Ability to lead by example, mentor junior staff, and manage multiple support cases
Degree in Computer Science or related field or equivalent experience
Microsoft certifications (e.g., MCP, MCSA, MCSE) preferred
UK Driving Licence
Be part of an on-call rota of 1 week in every 3 (additional payment provided)Core Competencies:
Deadline and pressure management
Planning and organisational skills
Analytical and creative problem-solving
Customer-focused communication
Teamwork, mentoring, and relationship building
Self-motivated with strong personal drive and initiative
Excellent written, verbal, and listening skills
Strong organisational awarenessDesirable Qualifications:
Degree in Computer Science, Engineering, or equivalent experience.
Microsoft certifications (MCP, MCSA, MCSE, etc.)
Understanding of cybersecurity frameworks.
Eligible for UK Security Clearance.This is a fantastic opportunity for a Technical Support Engineer with a few years experience under their belt that is looking to join a very tech-savvy environment, in a very successful and growing business.
The salary is £30,000 to £40,000 plus benefits and is a hybrid working role of 2x days per week on-site and 3x days per week working from home
