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1st Line Service Desk Engineer

Wroot
1 month ago
Applications closed

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1st Line Support Engineer | Doncaster (On-site)

£25,000 start salary & benefits | Permanent 

This is entry-level IT support

A well-known UK tech and telecoms client of ours is looking for a 1st Line Support Engineer to be the first point of contact for customer issues.

You’ll be taking calls, logging tickets, and solving common IT problems – everything from password resets and printer issues to basic Office 365 and network support.

You’ll be working in a structured team with proper tools and processes (ConnectWise, remote monitoring, SLAs). It’s a busy, customer-facing job with 20+ tickets a day and clear escalation routes when needed.

Ideal experience:

1 years in a helpdesk, service desk or IT support role

Good knowledge of Windows 10/11, Office 365 and Active Directory

Confident handling printers, desktops, basic networking (TCP/IP)

Strong communication and customer service skills

Ability to multitask and work to SLAs

Desirable:

Experience with ticketing systems (ConnectWise/ServiceNow ideal)

SharePoint, Intune, or Wi-Fi troubleshooting experience

Why Apply?

You’ll be joining a professional, well-run team where support means more than just logging calls. Great place to learn, build skills, and move up the ladder.

Apply now if you’ve got the basics and want to build a solid career in IT, thanks

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