Service Desk Technician
Based in Chelmsford | Salary: £25,000 per annum
Full-time | Permanent
We are recruiting on behalf of our client for a reliable and technically skilled Service Desk Technician to join a busy ICT support team. This role is based in Chelmsford, supporting a wide range of secure NHS Health and Justice (H&J) environments.
This is an excellent opportunity for someone with a solid technical foundation, excellent organisational skills, and a proactive mindset to support critical IT operations across complex and secure service areas.
Key Employment Details
Location: Chelmsford
Hours: Monday to Friday, 08:00–16:00
Saturday Rota: Every second Saturday, 09:00–13:00 (office-based)
Travel: A full, clean UK driving licence and access to a vehicle are essential for occasional site visits
Security clearance: You must undergo and maintain DBS, NPPV Level 3, and HMPPS Cat A vetting. Failure to pass or retain clearance will result in termination of employment
Additional hours: May be required based on severity or contractual obligations. TOIL or overtime applies
About the Role
As a Service Desk Technician, you will provide deskside ICT support for a variety of secure NHS Health and Justice (H&J) environments. The support delivered can include everything from standard PCs and printers to complex network equipment, including switches, firewalls, and cloud-based solutions.
You’ll also support software applications such as Microsoft Office, NHS Smartcards, SONAR CMS, and SystmOne. Full training on specialist systems will be provided.
This role demands high attention to detail, strong planning skills (especially when accessing secure environments), and a proactive support mindset. You’ll also assist with IT procurement and logistics.
Key Responsibilities
Provide hands-on ICT support for hardware, software, and network issues
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Act as a technical resource for 1st Line Support and project teams
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Troubleshoot desktops, printers, and network equipment (LAN/WAN, switches, firewalls)
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Assist with procurement and delivery of IT equipment to sites
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Maintain service desk documentation and contribute to the internal knowledge base
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Work with ITIL v4 service management principles (training can be provided)
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Build and maintain knowledge of Azure Cloud solutions and TCP/IP networking
Person Specification
Essential:
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Solid understanding of PC and printer hardware
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Experience supporting Microsoft Windows and Office environments
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Basic networking knowledge (TCP/IP, LAN/WAN)
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Excellent problem-solving, communication, and time management skills
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Experience in IT support with end users
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Able to work independently and take initiative
Desirable:
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Experience working in NHS or Health & Justice settings
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Familiarity with Windows 11 and Office 365
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Technical documentation experience
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ITIL v4 Foundation (or awareness)
Qualifications
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Qualification in Information Systems or IT-related subject
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Microsoft Office User Specialist or equivalent
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GCSEs (or equivalent) in English and Maths
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IT certifications such as MCDST, MCP, MCSE, CCNA, or similar
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NVQ Level 2 in Customer Service (desirable)
Why Apply?
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Be part of a critical, real-world ICT support team
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Gain unique exposure to secure and complex operating environments
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Develop your technical knowledge with hands-on experience and training
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Join a stable, structured team in a full-time role
