IT Facilities Assistant

My client  a large Tier 1 Maintenance Contractor are looking for an  I.T Facilities Assistant, you’ll play a key role in maintaining the performance, stability, and usability of all I.T and ICT systems across our business. From hardware installations to software support, user onboarding to systems troubleshooting – no two days will be the same.

You’ll provide both 1st and 2nd line technical support, working closely with the I.T Facilities Officers and supporting both internal staff and external clients across multiple locations.

Key Responsibilities:

Provide 1st & 2nd line technical support (Email, Phone, Remote & Deskside)

Diagnose and resolve hardware, software, and network issues

Set up and configure desktops, laptops, printers, mobile devices, and workstations

Manage Active Directory, Office 365, MDM solutions, and CRM/Service Management Systems

Assist with rollouts of updates, new technology, and mobilisation projects

Maintain technical documentation and provide end-user training

Support I.T-led strategies to improve efficiency across the company

Build office furniture and ensure workstation setup meets compliance standards

What We’re Looking For:

A practical, hands-on mindset with great attention to detail

Previous experience in an I.T support or service desk role

Excellent communication skills – able to explain tech clearly to both experts and non-experts

Strong problem-solving abilities and a customer-first approach

Familiar with Microsoft Windows 10/11, Server 2012/2016+, Office 365

Experience with Active Directory, Azure, and antivirus/cybersecurity tools

Confident using hand tools and small power tools

Ability to multitask under pressure while maintaining service levels