Internal Account Management - Team Lead

Hitchin
1 month ago
Applications closed

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About Us:

Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs.

What you'll be doing:

The Internal Account Management Team Leader is responsible for leading and developing the Internal Account Management (IAM) function, ensuring a consistently high standard of customer service, commercial support, and internal collaboration.

The role focuses on people leadership, operational oversight, and customer experience, acting as the primary escalation point for IAM activity and ensuring that quotations, sales orders, and customer queries are managed accurately, efficiently, and in line with agreed service levels. The Team Leader works closely with other internal departments to support smooth delivery of customer outcomes and to maintain strong commercial governance across IAM-led activity.

What makes you a great fit

  • Previous experience working within sales environments within the IT or Telecoms sector

  • You're detail-focused with demonstrated ability to manage high-volume service operations with multiple priorities.

  • Excellent verbal and written communication abilities to engage with clients, stakeholders and internal teams.

  • Excellent interpersonal skills, with demonstratable experience in leading and coaching a team.

  • Analytical mindset with the ability to interpret KPIs and implement improvement plans.

    What you’ll get from us

  • Great prospects - once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us.

  • Knowledgeable, high-achieving, experienced and fun colleagues

  • A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance

  • Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.

  • 25 days annual leave + bank holidays

    Sounds like you?

    If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you’re still not convinced, drop us a line at (email address removed) – we’ll arrange an informal chat about the role

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