IT Support Engineer

IT Support Engineer

Days of Work: Monday to Friday, 37.5hrs a week

Location: Dual site – Barrow Upon Soar, Glenfield

The Role

To be the first point of contact for all IT support queries and provide responsive, user-friendly assistance across the business. You’ll play a key role in maintaining the day-to-day operation of our IT systems. Your responsibilities will include managing user accounts and permissions, setting up and troubleshooting hardware and software, and helping to ensure our IT environment is secure, efficient, and fit for purpose. Your responsibilities will include:

• Act as the first point of contact for all IT support queries.
  
  
• Log, prioritise, and resolve support tickets promptly and professionally.
  
  
• Provide IT support to staff in person and remotely.
  
  
• Set up new starters and manage leavers, including accounts and access.
  
  
• Manage user accounts and permissions (Active Directory, Microsoft 365).
  
  
• Troubleshoot and resolve issues with desktops, laptops, mobile devices, printers, and meeting room equipment.
  
  
• Set up and configure IT hardware, including computers, phones, and peripherals.
  
  
• Enrol and manage mobile devices using Microsoft Intune (MDM).
  
  About Us
  
  At Geary’s, we’re on a crusade to make proper bread more accessible to more people. We’re passionate about re-imagining the way Great Britain thinks about their everyday loaf. This passion is at the heart of everything we do, and have done, since 1906.
  
  We are ‘born and bread’ in Leicestershire and proud of our long-standing heritage. Today we operate from three sites on a 24/7 operation and we’re made up of over 800 people: a friendly, diverse, and outgoing team, passionate about making a difference to the bakery industry.
  
  We provide full training and support, and the chance to learn new skills from some of the best master bakers in the country. We invest in those who are committed to our craft and offer great opportunities to develop into supervisory and management roles. Our brilliant benefits include BUPA Cashback scheme, Death in Service, a Cycle to Work scheme and free delicious bread!
  
  Plus, if you refer a friend to join our team, you could earn up to £500!
  
  #wearegearys
  
  About You
  
  At Geary’s, we look for people who show up every day to do their best. We’re a passionate, friendly team and look for the same qualities when seeking to grow our team. We firmly believe your attitude and approach is just as important (if not, more so) than the skills and experience on your CV.
  
  We’re looking for someone who is:
  
  
• Personable and able to engage at all levels of the business
  
  
• Self-motivated and can be left to their own devices
  
  
• Ability to remain calm and positive under pressure
  
  
• Works to high standards
  
  Skills and Experience
  
  
• 2+ years’ experience in IT support or a service desk role.
  
  
• Strong knowledge of Windows 10/11 and Microsoft 365 (including Teams).
  
  
• Experience with Microsoft Intune and Active Directory (users, groups, GPOs).
  
  
• Basic understanding of networking (IP, DNS, DHCP, Wi-Fi).
  
  
• Familiar with antivirus and endpoint protection tools.
  
  
• Clear, confident communicator with a user-friendly approach.
  
  
• Able to explain technical issues to non-technical users.
  
  
• Good awareness of cybersecurity principles and best practices.
  
  Desirable (Not Essential)
  
  
• Experience with backup tools (Veeam)
  
  
• Driving Licence
  
  
• Experience with Windows Server. (2016 – 2025)
  
  
• Knowledge of door access control systems (Paxton).
  
  
• Experience with cloud-based or online phone systems.
  
  
• ITIL Foundation Advantageous
  
  
• CompTIA Qualifications Advantageous
  
  
• Microsoft Certifications Advantageous
  
  Please submit a CV in application. No agencies.
  
  If you have not heard from us within seven days, unfortunately you have not been successful on this occasion, but we wish you every success in your search for a new position.
  
  All applicants must have the right to work in the UK, at point of interview, and for the tenure of employment contract. As part of the recruitment process, you will be asked to provide documented evidence of your eligibility to work in the UK