IT Manager / IT Officer

IT Manager / IT Officer

Including Website Management Responsibilities

Contract: Permanent

Report To: Director of Operations

Grade: 3/4 dependent on experience

Hours: 22.5 per week

Location:

Westcountry Rivers Trusts office is in Stoke Climsland and whilst we have adopted hybrid working, there is an expectation to work from the office on a regular basis and travel to sites across the delivery area.

Westcountry Rivers Trust is seeking to hire a part-time IT Manager or IT Officer (dependent on experience). Including website and content management.

This is a permanent contract after a successful 6 month probation period.

The starting salary for the role is £15,420 (£25,700 FTE) - £21,600 (£36,000 FTE) (dependent on experience)

Benefits while working for Westcountry Rivers Trust

- Generous leave entitlement - 25 days annual leave, with a reward for long service - an additional 1 day per year for each year worked over 5 years, up to a maximum of 30 days for employees serving 10 years continuous service- Additional Leave covering the Christmas Closure period- Flexible/Hybrid Working- 9% Employer Pension, plus Life Assurance cover- Employee Assistance Programme- Investment in your future growth with ongoing training & career development- Regular Team Events- We foster a diverse and inclusive workplace where every voice is heard

Apply by midnight on Sunday 23rd March 2025.

Interviews will be held in person at our offices in Stoke, Climsland on Thursday 3rd April 2025.

For queries about this role or the application process, please contact our recruitment team.

About the Westcountry Rivers Trust

Formed in 1994, the Trust was established to restore Westcountry rivers. Measures to protect rivers can help to save money for farmers, lower costs for water companies, boost tourism, reduce the need to dredge estuaries and even benefit human health.

Today, the charity works with a wide range of stakeholders, from landowners to local communities, businesses, farmers, and water companies to restore and protect the rivers, lakes, estuaries, and coastal areas for the benefit of people, wildlife, and the local economy. There has never been a more crucial time to work on the rivers of the West Country, as the impacts of climate emergency and the ecological crisis are forcing society to invest in building catchment resilience.

Spurred by a shared love of rivers, the Westcountry Rivers Trust is very much a grassroots organisation, brought into existence from the bottom up. In the early nineties, a group of individuals, passionate but concerned about the waterways around them, began to stitch together their ambitions for restoring Westcountry rivers, laying the foundations for the Trust we know today. Everything the Trust does is informed by the best available science. Their work is driven by an ecosystems approach, considering the function of the entire catchment, not just the rivers that flow within them.

It was this new perspective, not to mention the tireless approach to river restoration that grabbed the attention of so many supporters and funders, and which lies behind the flourishing rivers trust movement. Since then, the Trust now has circa 75 employees with an annual turnover of c£3m running multi-annual projects spread across a wide range of funders.

The Trust has three main delivery teams and a support services team. Our employees work on delivery sites, from home, and from the office.

About the Role

Responsibilities

Key responsibilities include:

For IT Manager level:

- To ensure the charitys IT systems and technologies run effectively and securely.- Manage and co-ordinate all IT matters, including physical infrastructure, data, technology, security, telephony, licenses and computer hardware and software.- Develop and maintain IT policies, procedures and standards and implement them across the Trust in discussion with the Leadership Team.- Manage the Trusts website, including content updates, technical maintenance, and security compliance.- Provide IT support to staff, troubleshooting hardware and software issues.- Develop and deliver IT training and promote a culture of good data management and cybersecurity awareness across the Trust.- Arrange a regular security audit and monitor security vulnerabilities, threats and events ensuring the Trust is adequately protected.- Monitor email and electronic record retention policies and ensure adequate backup of files and data.- Review provision of IT equipment, asset safeguarding, destruction of old equipment and removal of unsupported devices.- Ensure the charity adheres to the requirements of relevant guidance and legislation, while aiming to deliver a best practice approach.- Use initiative to find solutions to improve processes and make efficiencies.- Provide technical support for our Volunteer Management System, Assemble.

For IT Officer level:

- Provide first line IT support to staff, troubleshooting hardware and software issues.- Procure and set up new devices and manage user accounts.- Manage the Trusts WordPress website, including uploading and updating content.- Implement security measures, including password management and two factor Authentication.- Support the implementation of IT policies and procedures, including data protection and GDPR compliance.- Liaise with external support providers to escalate technical issues when necessary.- Promote a culture of good data management and cybersecurity awareness across the Trust.- Use initiative to find solutions to improve processes and make efficiencies.

Person specification

Knowledge and Experience

Essential Criteria:

IT Manager Level

- Previous experience as an IT Manager, or similar role.- Demonstrable experience and knowledge of managing an organisation's IT systems and processes.- Demonstrable experience of managing SharePoint and Microsoft 365.- Knowledge of GDPR and other relevant legislation and experience of applying knowledge.- Experience of managing cyber security threats and ensuring IT systems are robust and protected.- Experience of managing both hardware, software and IT systems and processes, including physical infrastructure and networking, across an organisation.- Experience and skills in managing a website.- Experience of successfully initiating and implementing changes across an organisation.- Ability to communicate effectively with colleagues and deliver training.- Ability to use initiative and resolve problems in a timely manner.

IT Officer Level

- Experience providing IT support in a professional setting.- Knowledge of IT infrastructure, networking, and software troubleshooting.- Experience with Microsoft 365 and SharePoint administration.- Good understanding of IT security basics, including password policies and phishing awareness.- Ability to work methodically and provide clear IT guidance to colleagues.- Willingness to develop IT knowledge and stay updated with best practices.- Experience in website content management and basic technical support.- Ability to use initiative and resolve problems in a timely manner.- Ability to manage and upload content to a WordPress website.

Desirable Criteria:

- Professionally qualified.

Other organisations may call this role IT Systems Manager, IT Support Lead, Information Systems Officer, IT Operations Co-ordinator, or IT Services Manager.

Please note that there may be an occasional requirement to work outside of normal office hours to avoid system downtimes during core working hours.

Any offer will be subject to DBS and reference checks.

So, if youre looking for the opportunity to advance your career as an IT Manager / IT Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.TPBN1_UKTJ