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IT Help Desk Engineer

Leeds
1 month ago
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IT Help Desk Engineer
Leeds
Full time, Permanent.
£30,000 - £35,000 DOE
Monday – Friday, 37.5 hours
Our client is looking for an IT Help Desk Engineer to join their team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys being the first point of contact for technical issues. If you're looking to develop your technical skills and grow your IT career within a supportive and forward-thinking company.
Benefits

  • Generous annual leave allowance
  • Career progression
  • Pension
  • Free onsite parking
  • Team events
  • Health care
  • Discounted gym membership
    As an IT Help Desk Engineer, you will be responsible for:
  • Answering and making front-line technical calls to assist in the coordination and resolution of IT issues, ensuring customer expectations are consistently met
  • Assisting customers with the installation, configuration, and troubleshooting of software such as backup solutions, Office applications, antivirus programs, and other business-critical software
  • Setting, managing, and meeting client expectations through clear communication and timely support
  • Collaborating with other Service Desk Analysts to investigate, diagnose, and resolve technical tickets
  • Documenting all activities and resolutions accurately to ensure effective case management
  • Providing additional support to the wider team as needed
  • Performing end-user client machine configuration and support tasks
    The ideal candidate will be:
  • Minimum 3 years of experience in an MSP or IT support environment
  • Strong knowledge of Windows Server, Active Directory, and Microsoft 365 administration
  • Experience with network troubleshooting, including DNS, DHCP, VPNs, Firewalls, and VLANs
  • Basic understanding of cybersecurity principles and best practices
  • Excellent communication and customer service skills with a professional, solution-focused approach
  • Strong problem-solving abilities and well-organised work habits
  • Full UK driving licence and access to own transport (essential)
    Call us today on (phone number removed), to discuss this position

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