Network Technician

This is an exciting opportunity to join our Client’s IT Department based in Norwich. This is an essential support position providing an active and practical resource providing support for 24/7 onshore and offshore operations for a UK Operator. The role will manage and support a variety of systems, working daily to troubleshoot, monitoring your environment, installing, configuring, cabling and labelling, seeing jobs through from start to finish.

Strong practical network skills rooted in IP are essential, along with hands-on firewall, security and VoIP experience. You will need to be flexible in your approach, seek opportunities for continual improvement and think outside of the box to comply with all relevant cybersecurity guidance and regulation. The role will work with and support members of the Group Network Team based in Paris and support from various UK sites.

This is a full-time, permanent role based out of Norwich. Office based Mon-Fri with frequent travel to UK Operational sites including offshore assets. You may be called on for out-of-hours business critical events and form part of an on call rota.
Key Responsibilities Include:

Assist in the design, implementation, and management of network infrastructure to ensure optimal performance and security.
Use the company IT Helpdesk system to receive requests and carry out troubleshooting and changes to the network in line with Group methodology.
Configure and maintain network devices such as routers and switches
Monitor network performance and troubleshoot issues to ensure minimal downtime.
Liaise with Group Network and IT department for 3rd line escalation.
Liaise with WAN service providers for installations and issues.
Ensuring assets are recorded correctly in our Equipment database.
Managing backups and spares.
Testing and performing recovery.
Maintain accurate documentation of network configurations, changes, and procedures.
Supporting the offshore Telecoms team with equipment failures and replacement preparations.
Preparing equipment for shipping offshore.
Liaise with Telecoms team regarding radio links between sites which carry the network.
Provide technical support and guidance to end-users and other IT staff.Requirements:
Qualifications:
Cisco CCNA or higher Experience:
Proven experience as a Network Technician or similar role.
Strong knowledge of network protocols, routing, and switching.
Experience with network security practices and technologies.
Proficiency in configuring and managing Cisco network devices.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.Personal Attributes:
The ideal candidate will be self-motivated, have an excellent work ethic, be focused and meticulous. Flexibility is essential, an ability to think out of the box and push their ideas forward. You will need to love what you do, be curious with each issue and strive to find the best solution. This a very practical role, the more hands on the better!

Benefits:
The client values and rewards our people, offering competitive salaries and a wide range of benefits including:
Discretionary Bonus
Private Medical Insurance & Dental Cover
Flexible Benefit Allowance
Life Assurance
Excellent Pension Provision
25 days holiday + bank holidays
Flex Days
Profit ‘Units’ Sharing Scheme

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients