Head of Technology Services

Eccles
4 weeks ago
Applications closed

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The Head of Technology Services will oversee the IT and Infrastructure teams, as well as a newly created Technical Support Team focused on customer and field-based engineer support. This individual will drive the strategic development of remote diagnostics, issue resolution, and managed service offerings. Reporting directly to the CTO, the role will play a critical part in shaping the future of our organisation’s technical services, ensuring we meet our long-term strategic goals while maintaining a high standard of customer satisfaction.
This role presents an excellent opportunity for an experienced professional or someone looking to take the next step in their career into a senior leadership position. Reliance High-Tech is the UK's largest independent integrator/installer of security solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business.
We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus
Your responsibilities
Leadership and Team Management:
Manage and develop the IT, Infrastructure, and Technical Support teams, fostering a culture of collaboration, innovation, and continuous improvement.
Support the career growth of team managers, ensuring they are equipped to deliver exceptional results.
Technical Support and Managed Services:
Establish and lead the Technical Support Team to provide high-quality support to customers and field engineers.
Develop a managed service offering that aligns with our cloud-first strategy and supports customer growth.
Drive the adoption of remote diagnostics and issue resolution to reduce costs and improve service efficiency.
Operational Excellence:
Oversee the continuous improvement of internal systems automation to streamline processes and enhance productivity.
Ensure robust IT infrastructure and cloud technologies support organisational goals and customer needs.
Oversee the design, performance, and reliability of critical systems supporting our lone worker solutions, ensuring life safety requirements are met.
Strategic Planning:
Collaborate with the CTO to align the team’s objectives with the organisation’s long-term strategy.
Identify opportunities to enhance service delivery and reduce operational costs through innovation and process optimisation.
Compliance and Security:
Ensure adherence to ISO27001, ISO27017, ISO22301, and Cyber Essentials Plus standards.
Maintain a strong focus on information security and compliance in all aspects of technology services.
Technical Expertise:
Provide insight into database management, low-code development platforms, and data intelligence to inform decision-making.
Leverage knowledge of cloud technologies to support scalable and reliable service delivery.
Budget Management:
Manage the budget for internal systems and services, ensuring cost-effectiveness and alignment with business priorities.
Your competencies
Proven experience in a senior technology leadership role or a strong track record of success in a related role with aspirations to step into senior leadership.
Strong knowledge of IT infrastructure, cloud technologies, and technical support operations.
Hands-on experience with ISO27001, ISO27017, ISO22301, and Cyber Essentials Plus frameworks.
Demonstrated ability to build and manage high-performing teams, including remote and customer-focused support teams.
Expertise in automation, data intelligence, and low-code development platforms.
Commercial awareness and a strategic mindset, with the ability to balance operational efficiency and customer satisfaction.
Exceptional communication and stakeholder management skills, with the ability to influence at all levels of the organisation.
Your profile
A results-driven, strategic thinker with a passion for technology and service excellence.
Proactive and forward-thinking, with a commitment to continuous improvement.
Resilient and adaptable, able to thrive in a fast-paced, evolving environment.
A collaborative leader with a strong sense of ownership and accountability

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