Desktop Support Analyst

Exeter
2 months ago
Applications closed

Related Jobs

View all jobs

2nd Line IT Support Analyst

Software Security Analyst - L1

IT Manager

IT Field Engineer

IT Infrastructure Manager

It Support Engineer

Desktop Support Analyst Role:
As a member of the onsite support team, you will play a key role in the delivery of high-quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service.
The position offered is a full-time, onsite role primarily based in Exeter, with the expectation of being present at client sites every working day.
Key Responsibilities:
• Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc. Support Service Desk with tickets where possible.
• Provide expert support for Microsoft Office Suite and other Microsoft applications.
• Provide support for Mac devices, including MacBooks and iPads. Assist users with Mac-related issues, configurations, and software installations. Ensure compatibility and integration of Mac devices with the existing IT infrastructure.
• Troubleshoot and resolve software-related issues promptly and efficiently. Assist end-users with software installations and updates.
• Maintain and troubleshoot meeting room technology, including video conferencing equipment, projectors, and audio systems. Ensure seamless operation of audio-video equipment during meetings and events. Assist users with setting up and using AV equipment for presentations and conferences.
• Collaborate with infrastructure and network teams to support on-site hardware installations, upgrades, and maintenance. Assist in troubleshooting and resolving network and infrastructure-related issues.
• Maintain an accurate inventory of IT equipment, including laptops, desktops, peripherals, and mobile devices. Track asset allocation, perform regular audits, and ensure equipment is properly configured.
• Provide IT support for customer conferences and events, including setting up and configuring IT equipment. Ensure the smooth operation of audio-video equipment during customer-facing events. Offer technical assistance to event participants as needed.
• Serve as an escalation point for remote IT teams, helping to troubleshoot complex issues that cannot be resolved remotely. Collaborate with remote IT teams to ensure timely issue resolution.
• Assist with the on-boarding of new employees, ensuring they have the necessary IT equipment and access. Provide training and support to new starters to ensure a smooth transition into their roles.
• Provide VIP support where required to senior members of the organisation.
Key Skills:
• Microsoft Windows Operating Systems.
• Microsoft Office, 365 and other associated applications.
• Building of hardware.
• Networking skills.
• Excellent communication and customer service skills at all hierarchical levels.
• Experience of using ITSM ServiceNow or equivalent ticketing system.
About Acora:
We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things.
Based in the UK, with offices globally USA, South Africa, Sri Lanka, Kuala Lumpur and Macedonia, we now provide a huge range of market-leading managed services, Microsoft-centric business software and cloud solutions to over 300 ambitious mid-market organisations. And in response to our customers’ changing needs, and the growing threats we all face, we’ve massively strengthened our well-established cybersecurity capabilities.
Our mission is to unleash the potential of people through amazing IT experiences.
Our Values
At Acora, we’re proud to share the values we live by. They’re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers.

  • Be the best you can be
  • We do what we say
  • Together we win
    Equal Opportunities at Acora
    Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need.
    Acora is a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.
    Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Cyber Security Jobs for Non‑Technical Professionals: Where Do You Fit In?

Defence Needs More Than Hackers in Hoodies When headlines warn of ransomware crippling hospitals or deepfakes swaying elections, we picture hoodie‑clad hackers and elite penetration testers. Yet the reality of the UK’s cyber security sector is broader—and desperately short of talent. The Department for Science, Innovation & Technology (DSIT) estimates a shortfall of 11,200 cyber security professionals in 2024, while 43 % of advertised roles require governance, risk or communication skills rather than hands‑on technical exploits. Put plainly: if you can guide policy, manage projects, interpret regulations or inspire behaviour change, cyber security wants you. This guide highlights the fastest‑growing non‑technical roles, the transferable skills you already possess, and a concrete 90‑day plan to land a cyber security job—no packet sniffers required.

BAE Systems Cybersecurity Jobs in 2025: Your Complete UK Guide to Protecting Governments, Businesses and Critical Infrastructure

From securing the Royal Navy’s new Dreadnought submarines to foiling multimillion‑pound fraud rings, BAE Systems Digital Intelligence (DI)—formerly Detica—sits at the sharp end of global cyber defence. Head‑quartered in Guildford with hubs in Gloucester, Leeds and London, the 5,500‑strong DI business delivers threat‑intelligence platforms, secure‑by‑design software and 24/7 SOC services to government and commercial clients worldwide. With escalating ransomware, AI‑driven disinformation and complex supply‑chain threats, BAE plans to expand its UK cyber workforce by 20 % in 2025. Whether you’re a graduate passionate about reverse engineering, a DevSecOps engineer who loves IaC, or an incident‑response pro comfortable in high‑side environments, this guide explains how to land a BAE Systems cybersecurity job in 2025.

Cyber Security vs. Ethical Hacking vs. Security Analysis Jobs: Which Path Should You Choose?

In an era where data breaches, ransomware attacks, and sophisticated digital threats dominate headlines, the demand for skilled cyber security professionals has never been higher. From global corporations to small businesses, organisations are scrambling to protect their systems, networks, and data from malicious actors. If you’ve been exploring cyber security jobs on www.cybersecurityjobs.tech, you’ve likely encountered various specialised roles—Ethical Hacking (often termed Penetration Testing), Security Analysis, Security Architecture, Incident Response, and more. Yet many job seekers and technology enthusiasts are unsure how these fields overlap or which one is right for them. In this in-depth guide, we’ll demystify three core disciplines—Cyber Security, Ethical Hacking, and Security Analysis—outlining the skills each requires, the responsibilities you can expect, salary ranges in the UK, and typical day-to-day activities. By the end, you’ll have a clearer understanding of these roles, helping you decide which path to pursue in this fast-growing industry. And when you’re ready to take the next step, head over to www.cybersecurityjobs.tech to explore the latest openings and find your perfect match.