At NICE, we don’t limit our challenges. We challengeour limits. Always. We’re ambitious. We’re game changers. And weplay to win. We set the highest standards and execute beyond them.And if you’re like us, we can offer you the ultimate careeropportunity that will light a fire within you. So, what’s the roleall about? We are seeking a seasoned Information Security Engineerwith expertise in crafting, deploying, and sustaining cloudsecurity solutions within a cloud computing framework, aligningwith established security policies, standards, and industry bestpractices. Your role will encompass researching, conceiving,constructing, and overseeing cloud-based security products andservices, contributing to the safeguarding of our clients' cloudassets. How will you make an impact? - Customer consultation todetermine outcomes, success criteria and challenges/gaps. - Developand implement plans of action to close gaps and drive successfuloutcomes. - Interface with Technical Support and/or R&D toresolve technical issues that may impede success. - Define andcreate memorandums in accordance with customer’s businessrequirements. - Articulate security processes throughout theorganization. - Create customer reports to achieve projectalignment and unity of effort. - Review and investigate issuesraised by clients and provide accurate guidance based on currentdocumentation. - Understand client software configuration andcustomizations. - Understand the install, configure and customizesolutions by following implementation guides and manuals. -Coordinate client environment data, configuration and setup inorder to investigate possible issues. - Provide information bycollecting, analyzing, and summarizing development and serviceissues. - Utilize software engineering tools such as configurationmanagement systems, build processes, and debuggers in the softwaredevelopment process. - Collaborate and add value throughparticipation in peer case reviews, providing comments andsuggestions. - Provide reliable solutions to a variety of problemsusing sound problem-solving techniques. - Perform technical rootcause analysis and outline corrective action for given problems. -Work with customers and ownership for issues collaborating withhigher tiers for end-to-end resolution. - Assist customers withrequests via many channels including phone, email, and various webcontact methods (chat, e-Services). - Work in accordance with NICEsupport process, procedures, and contractual SLA’s. - Document allcustomer interactions in CRM tool in accordance with SLA. Have yougot what it takes? - Excellent verbal and written communicationskills in English. - At least 2 years in technical support facingcustomers and resolving issues. - Fast learner with ability toeducate themselves on relevant technologies. - 2 years ofexperience with application development. - Intimate knowledge ofthe customer’s connected applications. - Excellent technical andanalytical skills. - Familiarity with server tuning and solvingperformance issues. - Technical development/debugging and diagnosisskills. - Integration experience with desktop enterprise softwareapplications. - Excellent organizational skills, ability to set owntask lists and timelines. - Ability to work in a team. -Demonstrated interest and ability to communicate across technologyand business boundaries. - Bachelor's degree in computer science(or equivalent). You will have an advantage if you also have: -Knowledge of cloud software infrastructure (AWS, Azure, GCP). -Speaking multiple languages. - Cybersecurity training andcertifications. At NICE, we work according to the NICE-FLEX hybridmodel, which enables maximum flexibility: 2 days working from theoffice and 3 days of remote work, each week. Naturally, office daysfocus on face-to-face meetings, where teamwork and collaborativethinking generate innovation, new ideas, and a vibrant, interactiveatmosphere. Requisition ID: Reporting into: Director, CloudInformation Security and Architecture. About NICE NICELtd.(NASDAQ:NICE) software products are used by 25,000+ global businesses,including 85 of the Fortune 100 corporations, to deliverextraordinary customer experiences, fight financial crime andensure public safety. Every day, NICE software manages more than120 million customer interactions and monitors 3+billion financialtransactions. Known as an innovation powerhouse that excels in AI,cloud and digital, NICE is consistently recognized as the marketleader in its domains, with over 8,500 employees across 30+countries. NICE is proud to be an equal opportunity employer. Allqualified applicants will receive consideration for employmentwithout regard to race, color, religion, national origin, age, sex,marital status, ancestry, neurotype, physical or mental disability,veteran status, gender identity, sexual orientation or any othercategory protected by law. #J-18808-Ljbffr
