2nd Line Support Analyst

CV-Library

Farmoor, Oxfordshire

12 months ago

Applications closed

Related Jobs

View all jobs

Network & Security Engineer (Remote/South East)

Ex-Mil Recruitment Ltd Basingstoke, Hampshire, United Kingdom

£50,000 – £55,000 pa Hybrid Clearance Required

2nd Line Support Engineer

Darktrace Cambridge, CB2 3BJ, United Kingdom

Posted: 7 May 2025 (12 months ago)

Save job

Create job alert

Applications closed

Are you a skilled IT professional ready to step up and make a real difference? If you enjoy solving technical challenges, collaborating with others, and delivering high-quality support, this 2nd Line Support role at Bluespires could be the perfect next step!

At Bluespires, we pride ourselves on doing things differently. We’re committed to putting our clients, and our team, first. From managed IT support to cybersecurity and infrastructure projects, we work in partnership with our clients to deliver smart, bespoke IT solutions that truly make their businesses better.

This is a full-time role offering a salary of up to £35,000 per year and fantastic benefits, including dedicated time to gain qualifications and certifications of your choice, social activities company events, and much more!

As we grow, we’re looking for a dedicated 2nd Line Support Analyst to join our team in Oxfordshire. You’ll play a crucial role in delivering first-class IT support, resolving technical issues, and supporting our 1st line team, all while helping to create a great experience for our clients.

As 2nd Line Support Analyst, your responsibilities will include:

Providing technical support to end users and clients remotely, with occasional on-site visits if required.

Taking ownership of escalated support tickets and see them through to resolution.

Troubleshooting and resolving issues across a range of technologies, including networks, software, and hardware.

Supporting and guiding 1st line colleagues through more complex incidents.

Maintaining accurate documentation and help build out our internal knowledge base.

Key Skills & Experience:

Experience with Microsoft 365 administration

Understanding of TCP/IP, LAN/WAN configurations, and networking fundamentals

Experience working in a Managed Service Provider or similar IT support environment

Strong troubleshooting and problem-solving skills

Excellent interpersonal and communication skills

A proactive and customer-focused approach

Desirable (but not essential):

Experience with WatchGuard, Sophos, Datto, Intune, and SharePoint

Certifications such as MCP, CompTIA, Microsoft Fundamentals/Associates

Familiarity with Azure, Entra, device enrolment, and Windows Modern Desktop deployments

If this role sounds like your next step, we’d love to hear from you. Apply now and take your career forward in a role where your expertise and professional growth will be valued.

Niche Recruitment is proud to be working exclusively with Bluespires on the recruitment of this position. Please get in touch with Niche Recruitment should you have any questions

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Apr 9, 2026

Products

Where to Advertise Cyber Security Jobs in the UK (2026 Guide)

Advertising cyber security jobs in the UK requires a different approach to most technical hiring. The candidate pool is small, heavily vetted and in high demand across government, financial services, critical national infrastructure and the private sector simultaneously. Many of the strongest candidates hold active security clearances, are not actively job-searching through general platforms, and move primarily through specialist networks and trusted referrals. General job boards reach a broad audience but lack the specificity that security professionals expect. Specialist platforms, government-affiliated channels and cleared candidate networks each serve a different part of the market. This guide, published by CybersecurityJobs.tech, covers where to advertise cyber security roles in the UK in 2026, how the main platforms compare, what employers should expect to pay, and what the data says about hiring across different role types.

Apr 5, 2026

Jobs

Cyber Security Jobs UK 2026: What to Expect Over the Next 3 Years

Cyber security is one of the few sectors where demand for talent has never once dipped. Every major technological shift of the past decade — cloud migration, remote working, AI adoption, the proliferation of connected devices — has expanded the attack surface that security professionals are expected to defend. And every expansion of that attack surface has generated more jobs. But the cyber security jobs market of 2026 is not simply a larger version of what it was three years ago. It is a structurally different market. The threats have evolved, the technologies used to combat them have changed, the regulatory environment has tightened considerably, and the roles being created reflect all of that. A job seeker who understands only the cyber security landscape of 2023 is already working with an outdated map. The candidates who will thrive over the next three years are those who understand where the sector is heading — which specialisms are attracting the most investment, which technologies are reshaping defensive and offensive security practice, and how the definition of a cyber security professional is broadening well beyond the traditional image of a network defender in a SOC. This article breaks down what the UK cyber security jobs market is likely to look like through to 2028 — covering the titles emerging right now, the technologies driving employer demand, the skills that will matter most, and how to position your career ahead of the curve.

Mar 24, 2026

Jobs

Penetration Tester Jobs in the UK: What Employers Actually Want in 2026

The demand for skilled professionals in cyber security has never been higher, and penetration testers sit at the very heart of this rapidly evolving industry. As organisations across the UK continue to digitise their operations, protect sensitive data, and defend against increasingly sophisticated threats, the need for ethical hackers has grown dramatically. If you are considering a career in this field—or looking to advance within it—it is essential to understand what employers are really looking for in 2026. This guide breaks down the current expectations, required skills, certifications, and practical experience that can help you stand out in a competitive job market.