IT Support Engineer + Training + Career Progression

Sittingbourne
1 day ago
Create job alert

IT Support Engineer

Our long-standing client, who provides IT consultancy services to a variety of industries across the UK are hiring a 2nd / 3rd line engineer to troubleshoot across infrastructure, cloud, networking and 3rd party applications.

Our client requires the Support Engineer to have strong capabilites in Cloud, Microsoft 365, AD, Exchange and Networking (LAN/WAN, firewalls, VPs etc) with preferably a background in Consultancy, MSP or Enterprise Environment. They are offering a basic salary up to £39,000 to be based in Sittingbourne on a hybrid basis (3 days per week) + benefits + career progression + training to start ASAP.

Our client offers fantastic training and an access to the latest training & certifications within their field.

Core responsibilities:

Resolve escalated technical issues across infrastructure, cloud, networking, and applications
Diagnose, troubleshoot, and implement configuration changes across customer environments
Manage incidents in line with SLAs, KPIs, and best practice
Communicate clearly with customers, managing expectations and providing updates
Maintain accurate ticketing, documentation, and knowledge base articles
Identify recurring issues and contribute to service and process improvements
Support projects alongside senior engineers and solutions teams
Participate in disaster recovery, business continuity, and security activities
Work with vendors and third parties on escalations and advanced fixesKey technical experience:

Minimum of two years experience within a 2nd Line Support position
Experience of working within a fast paced environment, MSP/Consultancy or Enterprise client.
Microsoft technologies (Windows, Microsoft 365, Exchange, Active Directory)
Virtualisation (Hyper-V, VMware, Citrix)
Cloud platforms (Azure, AWS, Google Cloud)
Networking (LAN/WAN, firewalls, VPNs, routing & switching)
Hardware, backup, cybersecurity, monitoring, and automation tools
Relevant certifications (Microsoft, VMware, CCNA, CompTIA, etc.) are a plus
Must have able to drive, with access to vehicle.IT Support Engineer

Related Jobs

View all jobs

IT Support Engineer

Group IT Support Engineer

Senior IT Support Engineer

24/7 Support Engineer

IT Support Specialist

IT Field Maintenance Engineer

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

What Hiring Managers Look for First in Cyber Security Job Applications (UK Guide)

If you want to stand out in the highly competitive world of cyber security job applications, you need to understand what hiring managers look for before they even finish reading a CV. Cyber security hiring managers scan applications quickly and with specific priorities in mind. They assess not just your technical ability, but your judgement, professionalism, clarity, risk awareness and evidence of impact. This guide explains what hiring managers look for first in cyber security applications across roles like Security Analyst, Security Engineer, Penetration Tester, Incident Responder, Security Architect, Governance Risk and Compliance specialists and Cloud Security positions. Use this as a practical, step-by-step checklist to sharpen your CV, LinkedIn profile, cover letter and portfolio before you apply on www.cybersecurityjobs.tech .

The Skills Gap in Cyber Security Jobs: What Universities Aren’t Teaching

Cyber security has become one of the most critical disciplines in the modern economy. From protecting financial systems and healthcare data to securing national infrastructure, cloud platforms and supply chains, cyber security professionals now sit at the frontline of digital trust. Demand for cyber security talent in the UK has surged. Job vacancies remain high, salaries continue to rise, and organisations across every sector report difficulty hiring skilled professionals. Yet despite this demand, many graduates struggle to break into cyber security roles and employers consistently report that candidates are not job-ready. The problem is not intelligence, ambition or academic effort. It is a persistent and widening skills gap between university education and real-world cyber security work. This article explores that gap in depth: what universities teach well, what they routinely miss, why the gap exists, what employers actually want, and how jobseekers can bridge the divide to build sustainable careers in cyber security.

Cyber Security Jobs for Career Switchers in Their 30s, 40s & 50s (UK Reality Check)

If you’re thinking about switching into cyber security in your 30s, 40s or 50s, you’re in good company. Across the UK, organisations of all sizes are hiring people from diverse backgrounds to protect systems, data & customers. But with hype around “hackers” & quick-win courses, it’s hard to separate reality from fiction. This guide gives you a UK reality check: which roles genuinely exist, what employers actually want, how training really works, what to expect on salary & progression & whether age matters. Whether you come from finance, project management, operations, law, HR or customer service, there is a credible route into cyber security if you approach it strategically.