Senior IT Support

Senior IT Support Engineer 📍 London (Office-Based)

🕘 Monday–Friday, 9:30am–6:00pm

A globally established media agency with 1,000+ employees across international offices is seeking a macOS focused Senior IT Support Engineer with Jamf, Okta and Google Workspace experience to join its London team. The company is recognised for award-winning campaigns delivered to major global brands.

This is an excellent opportunity for an experienced macOS and Jamf IT support professional who thrives in a creative, fast-paced environment and wants to further develop their expertise within an Apple-centric infrastructure using Jamf.

The Role Working within a small IT team, you will provide high-quality end-user support across the London office and remote global users. The environment is predominantly Mac-based, and the role requires strong macOS expertise along with exposure to modern identity, security, and networking platforms such as Google Workspace and Okta.

This is a fully office-based position to ensure consistent on-site support coverage.

Key Responsibilities

Provide 1st/2nd line technical support to internal users

Configure and deploy hardware for employees and freelancers

Administer user accounts and access permissions

Support Apple devices (macOS, iOS, tvOS)

Manage and maintain Google Workspace environment

Deliver remote support to UK and international teams

Maintain accurate documentation and improve support processes

Assist a sister company based within the same London officeTechnical Environment

Apple macOS & hardware

JAMF (100 certified minimum; exposure to 200 level desirable)

Google Workspace (Gmail, Drive, Groups, Calendar)

Okta (or similar identity management tools)

CrowdStrike Falcon

Juniper switching & SonicWall firewalls

Cisco Meraki access points

Adobe Creative Cloud

Video conferencing platforms (Google Meet, Zoom, Microsoft Teams)

Basic Windows supportRequired Experience

Minimum 2+ years in an IT Support role

Strong macOS troubleshooting (GUI & terminal)

Experience in fast-paced environments (agency/creative sector advantageous)

Helpdesk/ticketing system experience

Excellent communication and customer service skills

Strong organisational and time management abilitiesDesirable Skills

Advanced JAMF or macOS MDM knowledge

Shell scripting or automation experience

Understanding of ISO 27001, SOC II, or similar security frameworks

Familiarity with ITIL v4 practicesPersonal Attributes

Proactive and solutions-focused

Strong sense of ownership and accountability

Confident communicator with internal stakeholders

Eager to learn and develop technical skillsBenefits

25 days annual leave

Pension scheme

Life assurance

Supportive leadership and collaborative culture

Friendly, social working environment

Trusted to work autonomously without micromanagement

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity