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IT Support Manager

Adria Solutions
Manchester, United Kingdom
Last week
£50,000 – £60,000 pa

Salary

£50,000 – £60,000 pa

Job Type
Permanent
Work Pattern
Full-time
Work Location
On-site
Seniority
Senior
Education
Degree
Posted
21 May 2026 (Last week)

Benefits

Flexible Working Arrangements Company Pension Scheme Life Assurance Private Medical Insurance
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IT Support Manager – Manchester

Our client is undergoing a major digital transformation and is looking for an experienced IT Support Manager to lead and modernise their internal IT function. This is not a traditional “maintenance” role — it is an opportunity to take ownership of a complex IT environment, improve operational performance, and help shape a modern, cloud-first infrastructure.

Working closely with senior leadership, you will lead the IT support function, improve service delivery, strengthen security and infrastructure, and drive operational excellence across a distributed business environment.

This role is ideal for someone who thrives in fast-paced environments, enjoys building high-performing IT operations, and can balance strategic leadership with hands-on technical expertise.



Key Responsibilities

IT Operations & Infrastructure

  • Lead the company’s internal IT support and infrastructure operations
  • Manage networking, cloud-hosted services, and enterprise systems
  • Oversee the transition toward a modern Microsoft 365 and cloud-based environment
  • Maintain and improve security, backup, and disaster recovery systems
  • Manage enterprise networking environments including firewalls, VPNs, LANs/VLANs, DNS, and DHCP


Service Delivery & Operational Improvement

  • Introduce and manage structured SLAs, KPIs, and incident management procedures
  • Shift the IT function from reactive support to proactive service delivery
  • Oversee the IT Helpdesk function and ensure high levels of user support across multiple locations and remote teams
  • Create and maintain systems architecture and technical documentation
  • Manage vendors and ensure accountability across third-party suppliers


Leadership & Transformation

  • Lead, coach, and develop the IT team
  • Support major infrastructure, cloud migration, and hardware transformation projects
  • Assess emerging technologies and conduct cost-benefit analysis for future investment
  • Manage IT budgets and contribute to long-term technology strategy


Skills & Experience

  • Proven experience in a senior IT leadership or IT Support Manager role
  • Strong background in infrastructure, networking, and cloud-based IT environments
  • Experience managing Microsoft 365, Entra ID, SharePoint, Teams, and virtualised server environments
  • Strong understanding of Cisco, Palo Alto, VPNs, firewalls, DNS, DHCP, and enterprise networking
  • Experience with AWS or other cloud infrastructure platforms
  • Familiarity with Apple environments, macOS/iOS device management, and Jamf is advantageous
  • Experience with Google Workspace, Okta, Zoom, Atlassian products, and cloud collaboration tools
  • Strong service delivery mindset with experience implementing SLAs and operational KPIs
  • Excellent troubleshooting, leadership, and stakeholder management skills


Why Join?

This is an opportunity to play a key role in a business-wide technology transformation with strong backing from senior leadership. You will have the autonomy to improve systems, modernise operations, and create a high-performing IT environment that supports long-term business growth.



Benefits

  • Early finish every Friday
  • Flexible working arrangements
  • Company pension scheme
  • Life assurance
  • Private Medical Insurance


Interested? Please Click Apply Now!

IT Support Manager – Manchester

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