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IT Services Support Manager

Circle Recruitment
Hampshire, United Kingdom
2 weeks ago
£40,000 – £47,000 pa

Salary

£40,000 – £47,000 pa

Job Type
Permanent
Work Pattern
Full-time
Work Location
Hybrid
Seniority
Senior
Education
Degree
Posted
13 May 2026 (2 weeks ago)

Benefits

Substantial holiday allowance plus bank holidays Very generous pension Flexible working with reasonable start/finish times
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Role:IT Services Support Manager
Salary:to £47,000 per annum, depending on experience
Location:hybrid in Hampshire approx. 2-3x per week & on call rota

We're looking for an experienced senior IT leader to be responsible for ensuring the delivery of secure, resilient, and high-performing technology services that support critical organisational operations.

You will act as the technical authority, shaping architecture, standards, and long-term strategy while leading specialist teams and driving continuous improvement across infrastructure, systems, and cloud platforms.

You'll be working in a hybrid environment, based between 2-3 days per week in the office / on sites around Hampshire and the remainder of the week working remotely.

This is a full-time permanentIT Services Support Manager position, paying up to £47,000 per annum, depending on experience. Candidates must live a commutable distance to the Hampshire region and already hold full UK right to work.

Skills and experience required:

  • Proven experience in an ICT support and delivery environment.
  • Strong understanding of IT governance, change management, and service delivery frameworks e.g. ITILv4
  • Understanding of system integration principles and software testing methodologies.
  • Strong background in enterprise architecture, infrastructure, and network design.
  • Lead technical strategy planning, translating organisational and operational needs into clear ICT roadmaps and delivery plans.
  • Strong customer focus with a commitment to delivering high-quality service.
  • Excellent communication skills, with the ability to explain technical concepts in plain English.
  • Demonstrable ability to prioritise and manage multiple workloads in a fast-paced environment.
  • Strong influencing, negotiation, and stakeholder management skills.
  • Ability to build effective working relationships with colleagues, suppliers, and partners.
  • Knowledge of data security legislation, principles, and responsibilities within a large ICT environment.
  • High level of attention to detail, particularly when working with data and systems.
  • Strong verbal, written, and presentation skills.
  • Commitment to continuous professional development.
  • Ability to work flexibly to support operational requirements.
  • High levels of integrity and confidentiality when handling sensitive information.
  • Full driving licence and willingness to travel as required.

What you'd be doing:

  • Provide technical support and contribute to the delivery of ICT services across the organisation.
  • Line manage senior technical staff and specialist systems roles
  • Plan, manage, and support software testing, upgrades, and deployments in line with ITIL best practice and Change Policy.
  • Lead the rollout of new software versions, ensuring minimal disruption to business-as-usual operations.
  • Maintain and regularly review support documentation to ensure accuracy and effectiveness.
  • Act as a key technical contact for suppliers, managing relationships and ensuring alignment with organisational roadmaps.
  • Provide technical leadership on system integrations and interfaces with third-party applications.
  • Deliver expert technical advice to users at all levels, adapting communication to suit the audience.
  • Manage workload effectively across operational support and project delivery.
  • Ensure high data quality through detailed analysis and validation of system data.
  • Support the ongoing improvement, security, and resilience of ICT systems and services.

Benefits:

  • Substantial holiday allowance plus bank holidays
  • Very generous pension
  • Flexible working with reasonable start/finish times
  • And much more

If you're interested, then we'd love to hear from you - pleaseApply Nowand send a CV for quick review.

Should you require reasonable adjustments at any point during the recruitment process or if there is a better way for us to communicate, please do let us know.

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them.Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

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