Application Analyst

Applications Analyst

The role is to provide testing, configuration and support for e.surv’s business applications. It will include the support of system issues; designing and implementing solutions with our business applications (workflows, app config); and completing Testing for Software releases across the Applications estate.

Main Accountabilities

• Technical lead for key business applications (“go to person” for the business and day to day contact with suppliers)
  
  
• Design new solutions, and apply configuration to e.surv applications to meet the requirements of stakeholders
  
  
• Assist Lenders in testing solutions that integrate with e.surv applications
  
  
• Support of business applications in use at e.surv (Quest, SurveyHub, SurveyBooker, Sunrise etc) – troubleshooting and liaising with suppliers to identify workarounds to issue, and ultimately resolutions
  
  
• Accountability for the testing specific applications in use at e.surv (Quest, SurveyHub etc) – creating and executing test plans
  
  
• Shared responsibility for operating the Change Management process, including ensuring stakeholders are following the correct process at all times
  
  
• Adhere to the Request For Change process for all application/Workflow changes
  
  
• Ensuring the support ticketing system is kept up to date at all times
  
  
• Highlight to the line manager any concerns regarding conflicting duties or areas of responsibility.
  
  
• Operate within the processes, policies and standards of e.Surv information security management system, aligned to ISO27001
  
  
• Adhere to all policies and operating procedures of the IT department.
  
  
• Being an active member of the team.
  
  Knowledge and Expertise
  
  Essential:
  
  
• Extensive experience gained in supporting critical business applications in a similar role
  
  
• Experience in supporting integrated business applications
  
  
• Demonstrable knowledge of creating and executing Test Plans
  
  
• Experience in design solutions and configuring applications to meet stakeholder requirements
  
  
• Working understanding of Change Management processes
  
  Qualifications
  
  
• ITIL v2, or v3 Foundation (desirable)
  
  
• Good level of standard numeracy and literacy.
  
  
• Knowledge of software development processes (desirable)
  
  Apply
  
  If you feel you match our requirements and are looking for your next career challenge, or for a confidential discussion on the full details of this role please contact Alka Tarafdar
  
  In your Application, please feel free to note which pronouns you use (for example, she/her/hers, he/him/his, they/them/theirs)
  
  PRE EMPLOYMENT SCREENING - All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we'll be happy to explain the process.
  
  e.surv is an equal opportunity and Disability Confident employer, dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds, and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process, please let us know