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1st Line Support Technician

TEC Partners
Norfolk
5 months ago
Applications closed

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IT Support Technician

Norwich

On behalf of a reputable firm, we're looking for a proactive and technically capable IT Support Technician to join a close-knit team within a dynamic, multi-site organisation. This is an ideal role for someone with hands-on experience in Windows environments and a passion for delivering IT support.

Responsibilities:

Acting as the first point of contact for IT queries - via phone, email, and face-to-face. Diagnosing and resolving a wide range of technical issues, from hardware faults to software snags. Configuring and maintaining desktops, laptops, and peripherals to ensure peak performance. Handling routine system updates, user setups, and new hardware deployments. Travelling occasionally to nearby offices (full UK driving license and own transport required).

Requirements:

Solid troubleshooting experience in Windows desktop environments. Practical knowledge of PC hardware and device maintenance. Familiarity with Local Area Networks and basic networking concepts. Previous exposure to a help desk environment or similar customer-facing support role. Excellent communication skills - you can explain tech to non-tech people. A customer-focused mindset and the ability to prioritise effectively under pressure. CompTIA A+ and/or Network+ (N+) certifications. Experience administering and supporting multiple software platforms. (desirable)

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