ICT Technician

Tunstall, Kent

3 months ago

Applications closed

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ICT Technician – Education Sector
Location: Thanet, Kent
Salary: Up to £33,000 (depending on experience)

Are you currently working in IT Support within the education sector?
Do you enjoy being the go-to person for everything tech-related on site?
Would you like to join a supportive IT company that values training, development, and progression?

This role offers the chance to be based on-site at a local school in Thanet, providing day-to-day IT support and becoming the trusted technical contact for staff and students alike. While you will be mainly based at one site, you may occasionally visit two other nearby schools, so a full driving licence and access to your own vehicle are essential.

You will be part of a wider team that supports several schools in the area, providing a mix of 1st to 3rd line support. The environment is friendly, fast-paced, and varied — no two days are quite the same.

What you will be doing

Acting as the main point of contact for IT support at your assigned school
Building strong working relationships with teaching and support staff
Troubleshooting hardware and software issues quickly and efficiently
Managing and maintaining safeguarding systems and cybersecurity tools
Supporting desktops, laptops, printers, peripherals, and classroom technology
Administering networks, user accounts, and servers
Assisting with telephony, Wi-Fi, and connectivity issues
Working with colleagues at nearby schools to share knowledge and ensure consistent service

What we are looking for
Proven IT support experience (ideally within an education setting)
Strong knowledge of Windows, Google Workspace, and Apple technologies
Familiarity with Microsoft Server, Active Directory, and networking (TCP/IP, DNS, DHCP)
Experience supporting a range of hardware and software used in schools – e.g. SIMS, PaperCut, or safeguarding tools
Excellent communication and customer service skills – calm under pressure and approachable
A flexible, proactive mindset and willingness to learn

Desirable
Knowledge of Jamf, Apple School Manager, or Chromebook management
Experience with VLANs, VPNs, Firewalls, and routers
Understanding of safeguarding principles and IT compliance within education

The company

You will be joining a well-established managed IT services provider with a strong reputation for supporting schools and businesses across Kent and beyond. They invest heavily in staff training and offer genuine opportunities to grow your skills through external qualifications and on-the-job development.

Benefits
28 days’ holiday (including bank holidays), rising each year up to 33 days
Life assurance and virtual GP services
A friendly, professional team culture and ongoing technical development
Enhanced DBS check provided

If you have solid IT support experience, ideally gained within an education environment, and enjoy being hands-on in a busy school setting, this could be a great opportunity.

To apply or find out more, get in touch today

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