ICT Support Technician

MB859: ICT Support Technician
Location: Swindon
Salary: £35,000
Working Hours: Monday to Friday, 37.5 hours per week
Additional Company Benefits: Exceptional Career Development Opportunities, Pension matched up to 8%, 25 days annual leave – plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP

Overview:

First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit an ICT Support Technician on a permanent basis due to growth based at their Swindon depot.

The role of the ICT Support Technician is to support and maintain in-house computer systems, workstations and peripherals and oversee the daily running of software, networking and technology related hardware within the business at a 1st / 2nd line level.

Duties and Responsibilities:

Installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while ensuring optimal workstation performance.
Troubleshooting issues in a timely and accurate fashion and provide user assistance where required. Support all Helpdesk enquiries and filter to the relevant member of the ICT Department.
Support the Business Systems where management, configuration and administration falls under the scope of ICT, such as Themis, HART and other bespoke software.
Support all Systems and its users in daily usage and training.
Setup, maintain and troubleshoot user accounts and security, on all systems and hardware, ensuring they follow Information Management and Information Security Management systems.
Carry out administrative tasks, maintenance, and update user profiles for Business Systems and other ICT management tools, using change management procedures where necessary.
Provide a first point of service for all ICT issues. Manage the requests and incidents through the call log, providing a 1st line and 2nd line fix resolution or escalating to other team members as appropriate.
Deliver support to business users, investigating and resolving incidents and requests on a wide-range of technical issues and problems. Assess, evaluate and implement the most appropriate solution and course of action for internal customers.
Install, support, maintain and repair ICT hardware, software and peripheral equipment including mobile devices and end user communication systems.
Implement the ICT onboarding and offboarding of all employees, working with the Business Systems Developer where changes to the process are required.
Liaise and work with third party companies and suppliers as required to provide ICT support to internal customers.
Work with the Business Systems Developer to maintain an inventory of all ICT assets whilst ensuring secure handling and storing of ICT assets.
Document instances of asset failure, repair, installation and removal.
Follow ICT procedures and provide support in their conception and review changes.
Monitor information security in-line with the Information Security Management System and Report any suspected misuse and incidents to the ISMS Representatives.
Ensure all assets are being appropriately allocated and used, identifying any underutilisation or misuse.
Liaise with Network and Infrastructure Manager on planning, monitoring and recording software and hardware licenses to ensure compliance with vendor contracts.
Recommend PC, hardware and peripheral equipment improvements, upgrades and repairs, liaising with other members of ICT to implement.
When required provide or recommend training and support to end users on computer operational issues.
Provide assistance in large scale roll out of ICT related Projects.
Skills and Qualifications:

Previous experience in an ICT Support or Helpdesk role (1st/2nd line).
Strong knowledge of Windows operating systems, Microsoft 365, and common business applications.
Confident troubleshooting hardware, networking, and connectivity issues.
Excellent communication and customer service skills - approachable and proactive.
MB859: ICT Support Technician
Location: Swindon
Salary: £35,000
Working Hours: Monday to Friday, 37.5 hours per week
Additional Company Benefits: Exceptional Career Development Opportunities, Pension matched up to 8%, 25 days annual leave – plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP