I.T Support Technician

Swindon
3 months ago
Applications closed

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Second Line IT Support Technician

A leading UK civils contractor is seeking a proactive and customer-focused IT Support Engineer to join its ICT team. This role is vital in ensuring the smooth operation, reliability and performance of technology systems across the business. You will provide 1st and 2nd line support for hardware, software, networks and business systems used throughout civil engineering projects and office environments.

As an IT Support Engineer, you will support and maintain in-house computer systems, workstations, mobile devices and peripherals, ensuring optimal performance and minimal downtime. You will also play a key role in supporting business systems such as Themis, HART, and other bespoke operational tools critical to project delivery.

Key Responsibilities

  • Provide 1st and 2nd line support for all ICT issues, managing requests and incidents through the Service Desk, escalating when necessary.

  • Install, diagnose, repair, maintain and upgrade hardware, software, networking components and peripheral equipment.

  • Ensure all user workstations and technology remain fully operational, secure and efficiently maintained.

  • Troubleshoot technical issues promptly and accurately, delivering excellent customer service to all users.

  • Support the configuration, administration and daily operation of key business systems (Themis, HART, bespoke applications).

  • Set up, maintain and troubleshoot user accounts, permissions and security configurations in alignment with Information Management and Information Security Management systems.

  • Perform administrative tasks including profile updates, system maintenance and change management procedures.

  • Deliver technical guidance, training and assistance to end users to improve system usage and digital confidence.

  • Support mobile devices, communication systems and other end-user technologies across the organisation.

    About You

    We are looking for someone who:

  • Has strong knowledge of Windows environments, Active Directory, hardware troubleshooting and network fundamentals.

  • Is confident supporting users at varying technical levels and delivering clear, helpful communication.

  • Works logically and independently, with strong problem-solving skills.

  • Is adaptable and able to prioritise tasks in a fast-paced environment.

  • Exeprience on Themis, HART or other bespoke software.

  • Brings a positive, customer-focused approach to all aspects of ICT support

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