Technology Operations Manager

Working across Technology, Risk, Compliance, Data and Change functions, you will ensure technology services remain stable, secure and scalable. You will also play a key role in driving operational improvements, strengthening resilience and ensuring third-party providers consistently deliver against agreed expectations.

This role offers the opportunity to influence technology operations within a dynamic organisation undergoing continued transformation.

• Oversee the operational performance of core Microsoft technologies, including Microsoft 365, Azure, identity and endpoint management services.
• Manage and challenge managed service providers and technology partners, including service reviews, SLA management, incident escalation, root cause analysis and remediation tracking.
• Ensure device and endpoint compliance issues are identified, monitored and resolved appropriately.
• Oversee joiner, mover and leaver processes across user access, devices, licensing and offboarding activities.
• Work closely with Risk, Compliance, Projects, Change and Data teams to translate business requirements into effective technology outcomes.
• Support cyber security activities through operational oversight of access controls, patching, endpoint compliance and supplier-led remediation activities.
• Contribute to the enhancement of technology assurance and control frameworks across the organisation.
• Ensure technology services support wider governance, data management and operational requirements.
• Support business continuity and disaster recovery planning, testing and ongoing improvements.
• Produce reporting across service performance, incidents, supplier delivery, operational risks and compliance activities.
• Drive continuous improvement initiatives across technology operations and service management practices.

You will be an experienced technology operations professional with a track record of working in regulated or complex environments and a passion for delivering high-quality technology services.

Experience in the following areas is desirable:

• Microsoft 365, Azure and enterprise technology operations.
• Supplier and managed service provider management.
• Incident, problem, change and service management.
• Cyber security and operational resilience practices.
• Governance, audit and compliance environments.
• Business continuity and disaster recovery planning.
• Stakeholder management across both technical and non-technical teams.
• Management reporting and operational performance metrics.
• Driving process improvements and enhancing service delivery.