IT Operations Manager

IT Operations Manager
Location: Hybrid – West Midlands (minimum 3 days on-site)
Salary: £60,000 + benefits
Overview
We’re working with a growing, technology-led organisation in the West Midlands looking to hire an IT Operations Manager to support and develop their IT function.
This is a predominantly hands-on role with a strong focus on technical delivery across a Microsoft environment, alongside some team leadership responsibilities. You’ll play a key role in ensuring the performance, security, and reliability of IT systems while contributing to ongoing improvements and projects.
Key Responsibilities

• Support and develop the IT Operations function, providing guidance to junior team members
• Take ownership of day-to-day IT infrastructure operations within a Microsoft-focused environment
• Manage Change and Incident Management processes to minimise disruption
• Own the patching process across servers, endpoints, cloud, and network environments
• Oversee Service Desk operations and ensure strong end-user support
• Work closely with third-party vendors and technology partners
• Drive continuous improvement across IT processes and service delivery
• Support compliance and security-related initiatives
• Contribute to infrastructure and cloud-related projects

Essential Skills & Experience

• Proven experience in an IT Operations or Infrastructure-focused role
• Strong hands-on technical expertise across Microsoft technologies, including:
  • Microsoft Entra ID (Azure AD)
  • Hyper-V
  • Microsoft Purview
  • Intune
  • Azure Networking
• Experience supporting Service Desk / IT support functions
• Knowledge of Change and Incident Management processes
• Strong communication skills and ability to work across technical and non-technical teams
• Ability to take ownership and work independently
• Eligibility for SC clearance

Desirable Experience

• Azure certifications (e.g., AZ-104, AZ-305)
• Familiarity with frameworks such as ISO 27001, Cyber Essentials+, or ITIL
• Experience with Microsoft 365 / Azure environments and migrations

Personal Attributes

• Proactive and detail-oriented
• Strong problem-solving skills
• Collaborative team player
• Interest in mentoring and supporting others

Package & Benefits

• Salary: £60,000
• Pension scheme
• Private healthcare
• Flexible benefits (including cycle to work / EV schemes)
• Ongoing training and development
• Hybrid working (minimum 3 days on-site)