IT Operations Manager

London | On-site

A prestigious London-based professional services organisation is looking for an experienced IT Operations Manager to join its growing technology team. This is a hands-on role supporting a fast-paced, high-performance environment where reliability, responsiveness, and professionalism are critical.

You'll take ownership of the day-to-day IT operation while also playing a key role in modernising and improving the wider technology function. Alongside managing core infrastructure and end-user support, you'll have the opportunity to help drive an exciting automation programme across the business, making this an ideal opportunity for someone who enjoys both operational support and continuous improvement projects.

• Managing and supporting Microsoft Azure, Microsoft 365, Entra ID, networking, and endpoint environments
• Providing hands-on support across Windows, MacOS, iOS, and Android devices
• Acting as a senior escalation point for complex technical issues
• Supporting AV and video conferencing technology for high-profile meetings and hybrid events
• Delivering infrastructure and systems projects from discovery through to implementation
• Driving automation initiatives using PowerShell, Azure Automation, Logic Apps, Power Apps, and similar tools
• Managing IT suppliers, hardware provisioning, and service delivery performance
• Ensuring strong security, backup, disaster recovery, and compliance practices are maintained

• Strong experience in IT Operations, Infrastructure, or Systems Administration
• Hands-on knowledge of Microsoft Azure, Microsoft 365, and Entra ID
• Experience with PowerShell scripting and automation
• Excellent communication skills with the ability to support senior stakeholders
• Experience delivering technical projects and improving operational processes
• Knowledge of AV/conferencing technologies and modern workplace environments
• A proactive mindset with a genuine interest in technology improvement and automation

This is a fantastic opportunity to join a highly respected organisation investing heavily in its technology function, where you'll have real ownership, visibility, and the chance to shape future IT operations and automation strategy.

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