Major Incident Manager

Major Incident Manager - Hybrid role - 24/7 shift pattern

Sheffield based

PAYE Agency contractor role (up to £700)

Principal Responsibilities

• Monitor and drive the delivery and support of systems / services in compliance with the firm's IT service quality standards through the incident management process
• Manage and recover IT services from a disrupted state as quickly as possible
• Communicate recovery progress and impact status to stakeholders
• Support the implementation of service quality policies, standards, tools and measures
• Maintain company internal control standards, in line with, and championing compliance Policies
• Maintain awareness of operational risk and minimise the likelihood of it occurring
• Provide day-to-day support and control in specific incident management functions for designation portfolio of services / applications
• Promote and drive continuous improvement in the incident management process

This is a complex technology environment with a vast estate, supporting many critical, Tier 1 applications; it presents genuinely interesting challenges but in turn requires Incident Managers with the ability to navigate a large organisation and the communications skills to ensure that, when incidents occur, panic does not ensue!

Days: 07:00 – 19:15 UK time

Nights 19:00 – 07:15 UK time

Example of how it works below:

4 Nights on

3 days off

3 days on

1 day off

3 nights on

3 days off

4 days on

7 days rest