First Line IT Support Analyst

First Line IT Support Analyst | £30,000 - £40,000 | London (5 Days Onsite) | Global Brand

Are you passionate about technology and delivering exceptional IT support? We're working with a well-established international organisation looking for a First Line IT Support Analyst to join their growing technology team in London.

This is an excellent opportunity for someone with around 1+ years of IT support experience who is looking to develop their skills in a fast-paced, collaborative environment with exposure to users and technologies across multiple global locations.

The Role
As the first point of contact for IT support, you'll play a key role in ensuring users receive a professional, responsive, and high-quality service. You'll support colleagues both on-site and remotely, helping to resolve technical issues while contributing to the ongoing improvement of IT operations and user experience.

Key Responsibilities

• Provide 1st line IT support to users across the London office
• Log, categorise and prioritise helpdesk tickets through the IT service management system
• Troubleshoot hardware, software and user access issues
• Perform password resets and general user administration
• Deliver deskside support for local users and remote support for international teams
• Support and administer Intune-managed devices
• Maintain meeting room and shared office IT equipment
• Manage IT asset inventory and equipment procurement
• Collaborate with global technology teams on projects, rollouts and service improvements
• Support security best practices and compliance initiatives
• Contribute to continuous improvement across IT operations and user satisfaction

What We're Looking For

• At least 1 year of experience in an IT Support or Service Desk role
• Strong knowledge of Windows operating systems
• Experience with Microsoft 365 and SharePoint administration
• Excellent troubleshooting and problem-solving abilities
• Strong communication and customer service skills
• Ability to work independently and manage priorities effectively
• A proactive mindset and genuine enthusiasm for technology
• Team player who enjoys helping others and delivering first-class support

What's On Offer?

• Salary of £30,000 - £40,000
• Exposure to international IT operations
• Supportive and collaborative team environment
• Opportunity to develop your technical skills and career
• Work with modern Microsoft technologies and global infrastructure

First Line IT Support Analyst | £30,000 - £40,000 | London (5 Days Onsite) | Global Brand