Technical Support Engineer - Industrial Placement (12-months) London Technical Support Engineer[...]

Technical Support Engineer - Industrial Placement (12-months)

London

Who We Are

Verkada is the largest cloud-based B2B physical security platform company in the world. Only Verkada offers six product lines — video security cameras, access control, environmental sensors, alarms, workplace and intercoms — integrated with a single cloud-based software platform.

Designed with simplicity and scalability in mind, Verkada gives organizations the real-time insight to know what could impact the safety and comfort of people throughout their physical environment, while empowering them to take immediate action to minimize security risks, workplace frustrations and costly inefficiencies.

Founded in 2016 with more than $460M in funding raised to date, Verkada has expanded rapidly with 16 offices across three continents, 1,900+ full-time employees and 25,000+ customers across 70+ countries.

The Role

As part of the Technical Support team, based out of our London office, you will work on leading-edge cloud-managed IoT technology while providing troubleshooting, design, and integration assistance to our growing base of enterprise customers. You work on the same issues and projects as full-time Technical Support Engineers, so if you are interested in making an impact and learning valuable career skills in a highly technical real-world environment, come join us!

Responsibilities

• Troubleshoot network, hardware, and software issues related to the Verkada platform
• Provide best practice design and integration expertise to enterprise customers
• Communicate technical matters to customers both orally and in writing
• Own customer issues from creation to resolution
• Collaborate with Engineering and Product teams to test new products and identify bugs
• Contribute content to our Knowledge Base
• Lab testing and team projects

Requirements

• University students seeking a Sandwich year/ Industrial Placement. & working towards a Bachelor’s or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity
• Coursework with a focus on computer networking, Linux, computer systems, Python or other coding language
• Ability to communicate complex technical matters both orally and in writing
• Demonstrated problem-solving skills and attention to detail
• Ability to work within a team environment
• Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+

Employee Pay Disclosure

At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate’s skills and experience, as well as market demands and internal parity. For this role, Verkada estimates a starting annual base salary will fall in the range of approximately £40,000. This estimate can vary based on the factors described above, so the actual starting annual base salary may be above or below this range. Annual base salary is also just one component of Verkada’s total rewards package. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs).

As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

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