IT Support Engineer

Hereford
1 week ago
Create job alert

Role: IT Support Engineer

Location: Hereford (Hybrid – Remote & On-Site Support)

Salary: Up to £32,000 (Depending on Experience)

Job Type: Full-Time

About the Role

We are looking for a skilled and customer-focused IT Support Engineer to join our growing Managed Service Provider (MSP) team in Hereford. This is a fantastic opportunity to expand your career in IT, delivering high-quality support to a variety of customers across multiple industries. You’ll be working both remotely on the helpdesk and on-site, providing hands-on support when required.

This role offers clear career progression, with opportunities to move into 3rd Line Support, Consultant or Team Lead roles. You’ll also have access to training and certifications to further develop your technical expertise.

Key Responsibilities

Provide remote and on-site 1st and 2nd Line technical support to a variety of customers.

Troubleshoot and resolve hardware, software, and networking issues efficiently.

Manage and support Microsoft 365, Windows Server, Active Directory, and cloud solutions.

Work on escalated issues from the 1st Line team, ensuring swift resolution.

Assist with IT projects, migrations, and infrastructure upgrades.

Maintain excellent communication with customers, providing a first-class service.

Accurately log and document all support cases and resolutions in the helpdesk system.

Required Experience & Skills

Previous experience working for an MSP or similar IT support environment is essential.

Strong knowledge of Windows OS, Windows Server, Microsoft 365, and Active Directory.

Experience with networking, firewalls, VPNs, and troubleshooting connectivity issues.

Understanding of backup solutions, cybersecurity best practices, and cloud technologies.

Excellent problem-solving skills with a proactive approach.

A strong customer-focused attitude with great communication skills.

Full UK driving licence (as on-site visits will be required).

Desirable Skills (Not Essential but a Bonus!)

Experience with Azure, Intune, Hyper-V, or VMware.

Knowledge of Linux and macOS support.

IT certifications such as Microsoft, CompTIA, or Cisco qualifications.

Why Join Us?

Salary up to £32,000 depending on experience.

Clear career progression – opportunities to advance into 3rd Line, Consultant or Team Lead roles.

Training and certification support to help you develop your skills.

Diverse and exciting customer base, providing a variety of challenges and experiences.

A supportive, friendly team and a collaborative work environment.

If you’re an ambitious IT Support Engineer with MSP experience looking for your next challenge, apply today!

Recruiter: Callum Thompson

Related Jobs

View all jobs

IT Support Engineer

IT Support Engineer (MSP)

2nd Line IT Support

2nd Line IT Support Engineer

2nd Line It Support Engineer

Desktop Support Engineer

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Job-Hunting During Economic Uncertainty: Cyber Security Edition

The cybe rsecurity sector sits at the forefront of today’s digital landscape, defending businesses and governments alike from increasingly sophisticated threats. From incident response and network security to cloud protections and zero-trust architectures, cyber security professionals tackle an ever-evolving array of challenges. Yet, even this mission-critical field is not immune to economic turbulence. When broader financial markets experience uncertainty—whether through global recessions, regional downturns, or unexpected macro events—the hiring climate can shift, making roles more selective and budgets tighter. For job seekers in cyber security, this can be disconcerting. You might discover that once-abundant vacancies have become scarce, competition for the remaining positions is fiercer, or company priorities pivot away from large-scale expansions toward essential, cost-justified security projects. At the same time, data breaches and cyberattacks don’t pause during economic slowdowns—if anything, they may escalate as bad actors exploit organizational vulnerabilities. This paradox means that while the market feels tough, demand for cyber security expertise remains robust. In this article, we’ll look at: Why economic uncertainty affects cyber security hiring trends. Strategies for staying competitive, even if the number of open roles shrinks. Methods to highlight your skills, adapt to shifting priorities, and network effectively. Approaches for preserving mental well-being during prolonged searches or uncertain feedback loops. How www.cybersecurityjobs.tech can help you find the ideal security-focused role. By proactively sharpening your skill set, tailoring your professional profile, and engaging with a focused community, you can secure a rewarding cyber security job—even when the broader market feels volatile.

How to Achieve Work-Life Balance in Cyber Security Jobs: Realistic Strategies and Mental Health Tips

Cyber security is one of today’s most vital and rapidly expanding sectors. As data breaches, ransomware, and other cyber threats continue to evolve, the demand for skilled professionals is surging across industries—from finance and healthcare to government and e-commerce. Whether you’re a penetration tester, security analyst, or threat intelligence expert, you play a key role in safeguarding digital infrastructure and sensitive information. This high-stakes environment, however, often comes with intense pressure. Long hours, constant vigilance, and an ever-changing threat landscape can make it challenging to find time for personal well-being. Many cyber security specialists report difficulty striking a sustainable work-life balance, unsure if it’s even possible in a field that never truly sleeps. Yet, as concerns about mental health and burnout become more pressing, professionals and employers alike are seeking better ways to combine career advancement with a fulfilling personal life. In this comprehensive article, we’ll explore how to achieve a work-life balance in cyber security. You’ll discover strategies for managing 24/7 threat alerts, the importance of realistic expectations, ways to maintain mental health in high-intensity roles, and tips for setting boundaries without compromising your professional growth. Whether you’re new to this dynamic arena or already an established specialist, these insights can help you thrive personally and professionally in the fast-paced world of cyber security.

Transitioning from Academia to the Cyber Security Industry: How Researchers Can Harness Their Skills to Protect Commercial Environments

Cyber security has become a mission-critical field in an era where data breaches, ransomware attacks, and sophisticated hacking techniques threaten businesses and public institutions alike. As digital transformation touches nearly every facet of modern life, the need for highly skilled individuals capable of defending systems and networks continues to grow. For PhDs and academic researchers with expertise in areas like cryptography, network security, or threat intelligence, this presents an exciting opportunity to deploy your analytical prowess in a high-impact, fast-paced commercial setting. In this guide we’ll explore how academics can successfully pivot from the research lab to the cyber security industry. Learn how to apply rigorous, theory-driven approaches to real-world challenges, from designing secure software architectures to neutralising advanced persistent threats. By embracing the industry’s urgency and end-to-end mindset, you can transform your scholarly insights into robust, market-facing security solutions that protect companies and users on a global scale.