2nd Line IT Support

Derby
1 week ago
Applications closed

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2nd Line Support Engineer

Role: 2nd Line Support Engineer
Location: Derby
Salary: £30,000

Are you a tech-savvy problem solver with a passion for helping businesses thrive? Join our clients Managed Service Provider (MSP) as an IT Support Engineer and be part of a dynamic team that delivers top-tier IT solutions to a diverse range of clients.

What You'll Do:

Provide remote and onsite IT support to clients
Troubleshoot and resolve hardware, software, and network issues
Manage and maintain IT infrastructure, including servers and cloud services
Deploy and configure new hardware and software solutions
Assist with cybersecurity measures and best practices
Work with senior engineers on complex technical projects
Deliver excellent customer service and ensure timely resolution of issuesWhat We're Looking For:

Proven experience in IT support or helpdesk roles (preferably in an MSP environment)
Strong knowledge of Windows, macOS, and common business applications
Familiarity with Microsoft 365, Active Directory, networking, and cloud technologies
Excellent troubleshooting skills and a proactive mindset
Ability to multitask and prioritize in a fast-paced environment
Great communication and customer service skills
Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plusWhat We Offer:
Competitive salary and benefits package
Career growth opportunities and certifications
Hands-on experience with cutting-edge IT solutions
A supportive and collaborative team environment

Ready to take your IT career to the next level? Apply now!

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy

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