Technical Analyst

Role Details

The broad scope of the role involves providing technical support for all infrastructure, including Server and storage. Mainly focusing on networks, telecom, security and firewall maintenance. To develop, maintain, continuously improve and support both internal and client-facing IT infrastructure.

Key Responsibilities

• Help create the pool of knowledge for all IT infrastructure.
  
  
• Take ownership and manage network related Service desk tickets, ensuring tickets are processed efficiently and effectively.
  
  
• Help mentor a team of desktop support engineers.
  
  
• Ensure effective escalation of requests between desktop and Infrastructure support teams
  
  
• Patch Management : Responsible for the deployment of patches and updates for windows operating systems, applications, and other software. This involves assessing the impact of patches, testing them in a controlled environment, and deploying them in a timely manner to minimise vulnerabilities.
  
  
• Infrastructure support team : Be active team member of support teams during Windows 11 Role out and VMware and Exchange Upgrades. Ensure change management is implemented and adhered to.
  
  
• Technology: To assist in the technical design of secure hardware and software Infrastructure projects. Manage and oversee security related projects.
  
  Skills Required
  
  
• Strong / expert knowledge of Active Directory (on-Prem), working with DNS / DHCP designs
  
  
• Strong / expert knowledge VPN software & certificates.
  
  
• Strong / Expert knowledge of VMWare 7.x / 8.x
  
  
• Strong / Expert knowledge of Exchange 2019 (On-prem)
  
  
• Strong GPO implementation create baselines for Windows operating systems
  
  
• Strong Knowledge of Endpoint management
  
  
• Strong knowledge local firewalls /DLP (best practices to lock down workstations).
  
  
• Rapid 7 IDR and Rapid 7VM would be an advantage.
  
  
• Hands on experience with Windows core infrastructure (AD, PKI, DNS, MSSQL, GPO etc.), and Endpoint Security (AV, Anti Malware, EDR, Vulnerability scanning, Patch Management)
  
  
• General knowledge of SSL Certificate Administration
  
  
• Strong knowledge of TCP/IP, DHCP, DNS, SFTP, FTP, SMTP and SNMP.
  
  
• Have in-depth knowledge windows Active directory technologies.
  
  
• (MSCP desirable) with a least two years’ experience
  
  Acora Overview
  
  We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things.
  
  Based in the UK, with offices globally USA, South Africa, Sri Lanka, Kuala Lumpur and Macedonia, we now provide a huge range of market-leading managed services, Microsoft-centric business software and cloud solutions to over 300 ambitious mid-market organisations. And in response to our customers’ changing needs, and the growing threats we all face, we’ve massively strengthened our well-established cybersecurity capabilities.
  
  Our mission is to unleash the potential of people through amazing IT experiences.
  
  Equal Opportunities at Acora
  
  Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need.
  
  Acora is a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.
  
  Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team