Service Advisor Vacancy at Independent Garage in Haslemere
Salary: Up to £35,000 per annum (dependent on experience) + performance-based bonuses Working Hours: Monday to Friday, 8:00 AM - 5:30 PM; Saturdays on a 1-in-2 rota Contract Type: Permanent, Full-Time
About Our Client
Our client is a well-established, reputable independent garage based in the heart of Haslemere, Surrey, known for delivering exceptional automotive repair and maintenance services. With a loyal customer base and a commitment to quality, they pride themselves on fostering a supportive and collaborative team environment. They are now seeking an enthusiastic and experienced Service Advisor to join their dynamic team, offering excellent career progression and earning potential.
The Role
We are recruiting for an experienced Service Advisor with at least 2 years of experience in an automotive service reception or customer-facing role within the motor trade. This is an exciting opportunity to work in a fast-paced environment, acting as the key point of contact between customers and the workshop team. You will play a pivotal role in ensuring a seamless customer experience while maintaining the efficiency of the service department.
Key Responsibilities As a Service Advisor, your duties will include:
Customer Interaction: Greet customers warmly, listen to their concerns, and schedule vehicle service and repair appointments with precision.Liaising with Technicians: Interpret customer concerns and communicate effectively with workshop technicians to ensure accurate diagnosis and repair work.Providing Updates: Keep customers informed about the progress of their vehicle, including any additional repairs required, and provide clear, transparent explanations.Cost and Time Estimation: Accurately estimate repair times and costs, ensuring customers are fully informed before work begins.Administrative Duties: Manage service bookings, maintain accurate records, and process invoices using the garage’s management systems.Customer Satisfaction: Handle customer inquiries and complaints professionally, ensuring prompt resolution to maintain high levels of satisfaction.Workshop Coordination: Track vehicles through the repair process, ensuring timely completion and quality control.Upselling Opportunities: Identify and recommend additional services or products that benefit the customer, boosting revenue for the garage.Skills and Experience Required Essential:
Minimum of 1 year of experience as a Service Advisor or in a similar customer-facing role within the automotive industry.Strong communication and interpersonal skills to build rapport with customers and colleagues.Excellent organizational skills and the ability to multitask in a fast-paced environment.A professional and approachable demeanor with a customer-first attitude.Basic IT proficiency, including experience with garage management systems or similar software.A valid UK driving license (preferred but not essential).Desirable:Knowledge of automotive systems and repairs to effectively communicate with technicians and customers.Experience in upselling services or products in a retail or service environment.Familiarity with industry-standard software such as Kerridge, Pinnacle, or similar platforms.What’s On Offer for the Service Advisor?Competitive Salary: Up to £35,000 per annum, dependent on experience, with potential for performance-based bonuses.Supportive Environment: Join a friendly, professional team with a focus on collaboration and personal development.Career Progression: Opportunities to grow within the company, with potential for further training and advancement.Work-Life Balance: Standard hours of Monday to Friday, 8:00 AM to 5:30 PM, with a negotiable Saturday rota (1 in 2).Pension Scheme: Enrollment in a workplace pension scheme.Staff Discounts: Access to discounted services and products for your own vehicle.Convenient Location: Based in Haslemere, easily accessible from Liphook, Hindhead, and surrounding Surrey areas.Why Join Us?
This is a fantastic opportunity to work for a trusted independent garage that values its employees and customers alike. With a strong reputation in the local community, our client offers a stable and rewarding work environment where your skills and dedication will be recognized. Whether you’re an experienced Service Advisor looking to take the next step or seeking a new challenge in the automotive industry, this role offers excellent earning potential and job satisfaction.
If you are interested in hearing more about this Service Advisor job in the Haslemere area, please contact Darwin Manship at Perfect Placement Today.
We have a wide range of Motor Trade Jobs available across the UK, so if you’re looking to refresh your automotive career, get in touch today!
