Senior IT Engineer

Location: Cardiff
Salary: £35k-£39k
Type: Full-time, Hybrid
Reporting to: Head of IT
Dovetail and Slate are recruiting on behalf of a leading organization based in Cardiff.

Role Purpose

Ensure smooth operations by providing technical support across various platforms and devices.
Improve client environments through proactive suggestions and technology optimizations.
Act as a key technical resource with the ability to work independently and bring value through expertise.

Responsibilities

Troubleshoot and resolve technical issues independently, including technical implementations and problem-solving.
Manage Microsoft 365 services, including Defender, Intune, Exchange, SharePoint, Teams, and Entra ID.
Deploy and support network and wireless infrastructure using Cisco, Fortinet, Ubiquiti, and similar technologies.
Provide desktop and mobile device management using MDM tools like Intune.
Support both on-premise and cloud servers (Azure, AWS, VMWare, Nutanix, Windows, Linux).
Manage phone systems (Cisco Call Manager, 8x8, Teams Calling) for both on-site and cloud solutions.

Requirements

5 years+ of experience in technical support roles, demonstrating strong autonomy and problem-solving skills.
Strong communication skills for interacting with customers and translating technical information.
Familiarity with cybersecurity standards like Cyber Essentials or ISO27001 is a plus.
Relevant certifications (e.g., Cisco CCNA, MCSA, MS SC-200, CompTIA Network+/Security+, Microsoft Fundamentals).
Able to work well within a team
Able to work independently, be responsible and able to use own initiative

If this advert is of interest to you, please apply with your CV.

Because education matters. Dovetail and Slate Limited ((phone number removed)) acts as an Employment Agency