Security Engineering, L1 Support Engineer - USDS

The security team is missioned to run and operate security infrastructures, platforms and technologies, as well as to support cross-functional teams to protect our users, products and infrastructures. In this team you'll have a unique opportunity to have first-hand exposure to the strategy of the company in key security initiatives, especially in deploying and maintaining scalable and secure-by-design systems and solutions. Our challenges are not your regular day-to-day technical problems; you'll be part of a team that's developing new solutions to new challenges of a kind not previously addressed by big tech. It's working fast, at scale, and we're making a difference. - Traige production incidents and attempt to mitigate or escalate to service support teams as necessary.

• This is not a helpdesk position where you are just creating tickets, but an opportunity to grow into a Site Reliability Engineering role.
  
• While your primary focus would be to triage and manage production incidents, there are plenty of opportunities to: - Work with infrastructure, product and platform engineering teams to operate and deploy software services. - Participate in capacity planning. - Maintain sustainable reliability and scalability of software systems by improving automation to measure and monitor availability, latency and overall system health. - Consistently evolve systems by pushing for changes that improve system reliability and release velocity. - Practice sustainable incident response and Root Cause Analysis (RCA).
  
  Minimum Qualifications:
  
• BS degree in Computer Science, Computer Engineering, Electrical Engineering or relevant majors with 2+ years of working experience.
  
• Experience in scripting languages but not limited to: Bash, Python
  
• Experience in working with Unix Linux systems from kernel to shell and beyond;
  
• Experience in analyzing and debugging production issues at scale.
  
• Understanding of infrastructure-as-code concepts, approaches, methods, and tooling. Preferred Qualifications:
  
• Hands on experience with large cloud providers such as AWS, Azure, GCP.
  
• Code Infrastructure and Service Orchestration tools such as Terraform, Ansible.