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Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust.
We are seeking a detail and solutions-oriented Privacy Analyst with a strong foundation in data privacy frameworks and operations, ideally gained in a fast-paced technology organisation. The successful candidate will be a driven self-starter, a strong team player, and have a passion for privacy, AI, data management, and legal ops, with the ability to adapt quickly and think on their feet in a fast-paced environment. You will be part of the Privacy & AI team, sitting within Trustpilot’s broader ‘Trust’ function.
What You’ll Be Doing
- Support the organization’s data privacy & AI strategies, ensuring compliance with relevant laws and regulations.
- Collaborate with various stakeholders to implement, maintain, and improve privacy & AI compliance policies and procedures.
- Assist in conducting data privacy & AI risk assessments and ensure effective controls are in place.
- Help monitor and improve data privacy & AI practices across various departments.
- Be the primary point of contact for managing the team mailbox and triaging and allocating work efficiently across relevant stakeholders.
- Own the handling of a variety of privacy-related queries from consumers and businesses, including data subjects' rights and vendor due diligence.
- Provide support on privacy-related technical issues and assist with documentation and training materials.
- Assist in creating privacy-related stats, KPIs and reports, and presentations.
- Stay informed on changes to privacy laws, regulations, and best practices, and help with adjusting internal procedures.
Who You Are
- A keen interest in data privacy, AI, and legal compliance, ideally with some form of related qualification.
- Practical experience of handling data protection and privacy-related compliance tasks such as DSRs, ROPA, DPIAs, and LIAs, with experience of communicating directly with consumer and business customers preferred.
- Ability to learn quickly and apply new concepts in a practical, real-world setting.
- Strong communication skills, with the ability to work effectively in a team.
- Detail-oriented with a proactive approach to identifying and solving problems.
- You use your own initiative and ‘make things happen’.
- Experience in legal or privacy ops and understanding of how best to leverage technology and tools to drive quality and efficiency improvements. Experience with data governance tools and systems preferred.
- You enjoy a busy role and the buzz that comes from having multiple matters on the go at the same time.
- You communicate clearly and confidently, in writing and in person.
- Fun disposition with a positive, can-do attitude, and a strong team player.
What’s In It For You
- A range of flexible working options to dedicate time to what matters to you.
- Competitive compensation package + bonus.
- 25 days holiday per year, increasing to 28 days after 2 years of employment.
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist.
- Pension and life insurance.
- Health cash plan, online GP, 24/7, Employee Assistance Plan.
- Full access to Headspace, a popular mindfulness app to promote positive mental health.
- Paid parental leave.
- Season ticket loan and a cycle-to-work scheme.
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice.
- Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career.
We’re committed to creating a diverse, equitable, and inclusive environment for all. We welcome your experiences and how you will contribute to our culture. Even if you don’t meet all requirements, we’d love to hear from you!
About Us
Trustpilot began in 2007 with a simple idea: to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are independent, impartial, and help consumers make informed choices while enabling businesses to build trust, grow, and improve.
With over 300 million reviews and 64 million monthly active users, we operate globally with more than 1,000 employees across multiple countries. Our culture emphasizes connection, collaboration, and respect. We’re proud to be an inclusive workplace with diverse perspectives. Join us and shape a career you can be proud of.
Trustpilot is dedicated to inclusivity and equal opportunity employment. We consider all applications regardless of race, ethnicity, religion, gender identity, sexual orientation, neurodiversity, disability, age, parental or veteran status. Your data is protected under our Privacy Policy.
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