Be at the heart of actionFly remote-controlled drones into enemy territory to gather vital information.

Apply Now

Level 3 NOC Enigneer

Clerkenwell
5 days ago
Create job alert

I am currently working with a national MSP who are seeking a Tier 3 NOC Engineer to work within
their Service Operations Centre team, supporting their customers networks using the companies
toolsets and processes.

The Tier 3 Operations engineer role is to provide top-tier technical support to the Tier 1, Tier 2 and
Tier 3 support engineers, escalating to appropriate internal engineering support teams as required to
ensure the continuous smooth operation of the network service. The ideal candidate will have at
least five year's background in running IT services or have graduated in an element of IT with a
minimum of three years of industry experience.

The Tier 3 engineer will provide technical support for a variety of products and services with the
main focus of Managed Networks and Security, Unified Communication and fixed connectivity
supplied to our customers.

Key Responsibilities

  • Remotely support and identify issues affecting customer systems and services, then perform top-tier diagnosis with a view to resolution or further escalation.
  • Provide an escalation route within SOC for Tier 1, Tier 2 and Tier 3 support functions
  • Resolution of full range of technical support issues.
  • Provide proactive monitoring and management of services to all customers.
  • Ensure that all company processes, procedures, and standards are adhered to at all times.
  • Provide ownership of operational processes and escalate issues to internal support teams (such
    as Technical Services and PMO) as and when required.
  • Work with the ISOC Tier 2 Team Leader to provide mentoring to ISOC Tier 2 Core engineers

    Ideal background
  • A minimum of five years providing network/security solutions in a technical support role to a
    high technical level
  • Experience with the advanced functionality of networking equipment, i.e. Routers, Switches,
    Firewalls, wide area communications, cloud compute and security, SDN's
  • Experience of the following vendor products; Check Point, Juniper, Cisco, Palo Alto, Aruba
  • Expert knowledge of connectivity technologies (LAN/WAN/Wireless/SD-WAN)
  • Advanced Experience in configuring and troubleshooting networking protocols.
  • Expert understanding of practical application of VLANs, switching, and routing.
  • Willingness to learn new technologies using self-learning and dedicated training techniques.
  • Working under pressure, multitasking between simultaneous projects and responding to
    deadlines.
  • Operational experience of Wireless technologies is required
  • Operational experience of shared compute and virtualisation technologies is desirable.

    Qualifications
  • Cisco CCIE
  • Aruba CCCP
  • Expert level Radius experience, including Cisco ISE, Aruba ClearPass

    Key requirements
  • Willing to work in a varying shift pattern including week-ends, bank holidays and out of hours

  • Predominetly remote with some travel to London sites. 

  • The role will require NPPV3 and/or SC clearance in order to support key customers

    Please apply for consideration

Related Jobs

View all jobs

Security Operations Centre (SOC) Level 3 Analyst

Software Engineer

Vehicle Technician

Vehicle Technician

Junior Draughtsperson

Bodyshop Technician

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Top 10 Skills in Cyber sScurity According to LinkedIn & Indeed Job Postings

In today’s digital age, cyber security is no longer optional—it’s mission-critical. From financial institutions to healthcare providers, government departments to tech startups, every sector in the UK is under rising cyber threats. As a result, employers are constantly on the hunt for skilled professionals who can defend, detect, and respond effectively. But with cyber threats evolving at pace, what exactly are employers seeking? By analysing job postings on LinkedIn and Indeed, this article reveals the Top 10 cyber security skills UK organisations are demanding in 2025. Read on to discover how to present these skills effectively on your CV, in interviews, and through practical proof of experience.

The Future of Cybersecurity Jobs: Careers That Don’t Exist Yet

Cyber security has become one of the most critical issues of our age. Once regarded as a technical problem confined to IT departments, it is now a board-level priority, a government mandate, and a daily necessity for individuals. The shift towards cloud services, remote working, connected devices, and artificial intelligence has dramatically increased the risks of digital attacks. In the UK, cyber security is central to national resilience. The government has identified cyber as a “tier one” threat to national security, alongside terrorism and pandemics. The private sector, from banks to retailers, now sees data breaches and ransomware as existential risks. Global spending on cyber security is projected to exceed $250 billion by 2030, with the UK already home to a thriving cyber industry employing tens of thousands. Yet, as powerful as the industry already is, we are only at the beginning. The technologies shaping the next two decades—AI, quantum computing, edge computing, extended reality, and biotechnology—will radically reshape cyber security. Many of the most vital cyber security jobs of the future don’t exist yet. This article explores why new roles will emerge, the careers likely to appear, how today’s jobs will evolve, why the UK is well-positioned, and how professionals can prepare now.

Seasonal Hiring Peaks for Cybersecurity Jobs: The Best Months to Apply & Why

The UK's cybersecurity sector has emerged as one of the most critical and lucrative technology markets, with roles spanning from security analysts to penetration testers and chief information security officers. With cybersecurity positions commanding salaries from £28,000 for junior security analysts to £140,000+ for senior security architects, understanding when organisations actively recruit can dramatically impact your career trajectory in this essential field. Unlike traditional IT sectors, cybersecurity hiring follows distinct patterns influenced by threat landscapes, regulatory compliance cycles, and incident response requirements. The sector's unique combination of perpetual threat evolution, regulatory pressures, and skills shortages creates predictable hiring windows that strategic professionals can leverage to advance their careers in protecting Britain's digital infrastructure. This comprehensive guide explores the optimal timing for cybersecurity job applications in the UK, examining how cyber threat cycles, compliance deadlines, and government initiatives influence recruitment patterns, and why strategic timing can determine whether you join a cutting-edge security consultancy or miss the opportunity to defend against tomorrow's cyber threats.