RoslinCT is a global CDMO focused on Advanced Cell and Gene Therapies. It was established in 2006, built upon the ground-breaking cloning technology of Dolly the Sheep. RoslinCT is one of the first to produce clinical-grade human pluripotent stem cells and developed the first CRISPR-edited cell therapy product for a major inherited disorder, taking it from early development to commercialization.

IT Support Technician I

Location: NINE, Edinburgh BioQuarter

Who are we?

We are RoslinCT, a world-leading cell and gene therapy contract development and manufacturing organisation creating cutting-edge therapies that change people’s lives.

Collaborative, dedicated and talented people are the backbone of our culture, working both autonomously and in driven teams to make life-changing products utilising ground-breaking science.

Find out more about what we do here!

Why join us?

• The opportunity to join a rapidly expanding company which is changing lives, giving you the skills and experience to develop your career.
• A generous salary package with enhanced overtime options – we reward our people at the level they deserve.
• 31 days of annual leave, plus 4 public holidays which increases with tenure.
• A competitive company pension scheme to help you save for the future.
• Group Life Cover – you are automatically covered for three times your basic salary to give you and your family peace of mind.
• Private healthcare and access to mental health/wellbeing support as your health and wellbeing means a lot to us.
• Flexible benefits such as retail discounts and access to the Cycle2Work scheme.

Your new role

• We are looking for a 1st Line IT Support Technician to join our team!
• This position will be responsible for providing frontline technical support, resolving user issues, and ensuring the smooth operation of IT systems.
• Respond promptly to IT support requests logged in the Service Desk system, adhering to SLA guidelines.
• Troubleshoot and resolve hardware and software issues for desktops, laptops, printers, and peripherals.
• Assist in setting up and maintain user accounts, hardware, and software.
• Perform routine checks including backup jobs, system updates, and patch management.
• Support basic networking tasks such as diagnosing connectivity issues and configuring devices.
• Document resolutions, update knowledge bases, and ensure accurate ticket notes.
• Collaborate with the wider IT team to monitor systems and address recurring issues.
• Provide training and guidance to users on common IT tasks and best practices.

• Escalate complex issues to 2nd or 3rd line support teams wherever necessary.

About you

• Experience in a customer-facing role, either within IT or another industry (e.g., retail, hospitality), demonstrating the ability to provide effective customer service.
• Exposure to troubleshooting IT issues (this could be through education, internships, or a personal interest in technology).
• You will have a basic understanding of Windows operating systems and Office 365 applications.
• Familiarity with common IT tools such as remote desktop software and IT ticketing systems.
• Basic networking knowledge, including Wi-Fi troubleshooting and IP addressing.
• Ability to diagnose and resolve hardware and software issues.
• Awareness of cybersecurity basics, including password hygiene and phishing identification.
• Strong organisational and planning skills with the ability to plan whilst delivering results to deadline.
• Excellent communication and interpersonal skills.
• Excellent oral and written communication skills; able to explain technical or complex concepts in a clear format to both technical and non-technical audiences.
• Able to effectively manage and influence stakeholders’ and customer expectations.
• Ability to learn and share knowledge with the management team and the wider team where appropriate.
• Excellent attention to detail with a desire to continually develop and improve our processes.
• Creates a positive environment through self-awareness and social skills.
• Emotional resilience and an ability to work under pressure with good humour.
• Able to create a positive environment through self-awareness and social skills.

Qualifications

• Ideally, you will have a bachelor's degree or equivalent in Computer Science or related discipline.
• Entry-level IT certifications, such as CompTIA IT Fundamentals (ITF+), Microsoft Certified: Fundamentals, or ITIL Foundation, are desirable.

Next Steps

If this sounds like you, then please hit ‘Apply’ now. We will ask you to upload your CV and complete a short application form detailing why you are interested and why we should hire you.

At RoslinCT,we’re all about inclusivity and creating a fair, welcoming workplace. Our goal is to make sure everyone knows they’re valued and encouraged to be themselves, whether they’re our employees, customers, or partners.

We take pride in being an equal opportunity employer. We treat all applicants fairly anddon’t discriminate based on any protected characteristics. So, no matter who you are, we welcome your application with open arms.

Ifyou’ve got any specific needs or concerns regarding accessibility during the recruitment process, don’t hesitate to reach out to us at .We’re here to assist and make things as smooth as possible for you.