IT Manager

IT Manager – Esher - £50k - £55k per annum + excellent benefits

Our client is a school/ academy based in Esher, a new opening has just become available for an IT Manager to be based at their school in Esher.

The IT Manager is responsible for the installation, management, maintenance, availability, and security of the school’s educational and administrative IT systems. This includes network infrastructure, a wide range of hardware and software platforms, and all IT services that support the school community.

Key Responsibilities:

• Oversee the smooth delivery of IT services across the school, ensuring uptime, security, and end-user satisfaction.
  
  
• Work closely with the IT Management Group to align services with the school’s digital and strategic aims.
  
  
• Maintain accurate documentation for systems, processes, downtime schedules, and asset management.
  
  
• Ensure compliance with all internal IT policies, safeguarding expectations, and GDPR regulations.
  
  
• Take overall technical leadership of the department, acting as the escalation point for advanced technical issues
  
  
• Resolve or appropriately escalate technical problems, maintaining a proactive, solution-driven approach.
  
  
• Perform or oversee daily system and network checks
  
  
• Collaborate with the Assistant Network Manager on planning and approving outages or major configurations.
  
  
• Ensure regular patching, updates, and upgrades across IT infrastructure.
  
  
• Maintain operational integrity and reliability of all core systems and services.
  
  
• Line manage the Assistant Network Manager and IT Engineer, who handle the day-to-day operation of the helpdesk and fulfil IT support requests from across the school.
  
  
• Ensure the team is effectively resourced, supported, and working collaboratively to meet departmental goals.
  
  
• Support and advise staff and students on IT use, providing expertise and fostering digital confidence across the school.
  
  Person Specification:
  
  Essential:
  
  
• Experience managing IT services and technical teams, preferably in an educational setting.
  
  
• Strong leadership and communication skills, with confidence in engaging senior stakeholders and cross-departmental teams such as the IT Management Group.
  
  
• Broad technical expertise across infrastructure, networks, cloud services, and support.
  
  
• Proven ability to manage escalations and mentor team members.
  
  
• Excellent organisational and planning skills.
  
  
• Strong understanding of safeguarding, cybersecurity, and data protection.
  
  Desirable:
  
  
• ITIL certification or equivalent experience in structured IT service management.
  
  
• Knowledge of school MIS systems, Microsoft 365, and education-specific software.
  
  
• Experience managing IT projects and implementing new systems.
  
  Keywords – IT Manager, IT Service Manager, schools, academy, IT School, IT Service, IT Service Management, safeguarding, cybersecurity, data protection, MIS systems, Microsoft 365, education-specific software, education, educational, networks, networking, IT Engineer, Esher