Incident Manager - SACM - ITIL - Defence - SC Cleared

Location: Wiltshire Job Type: Contract Industry: Cloud & Infrastructure Job reference: SD/IncidentMan/01_1753111312 Posted: about 10 hours ago

Incident Manager - Service Management - SACM - ITIL - Defence - SC Clearance - Inside IR35 - Up to £550 per day - Hybrid working

Location:Wiltshire - Hybrid working 3 days onsite
Rate:Up to £550 per day (Inside IR35)
Security Clearance:SC Clearance Required

Duration:12+ months

Role overview

We are seeking an experiencedIncident/Problem Managerto join a secure Defence platform team, responsible for maintaining service stability through effective incident and problem resolution. Operating within theService Management function, you will lead the design and implementation of core ITIL processes acrossIncident and Problem Management, with additional responsibilities acrossRequest Fulfilment,Event Management,Service Catalogue, andService Asset & Configuration Management (SACM).

This role will also support compliance and efficiency throughsoftware licence managementandtechnology obsolescence tracking, contributing directly to the platform's reliability and compliance posture.

What we need:

Proven experience managing IT incidents and problems in complex environments, including major incident handling. Hands-on experience with SACM processes, CMDB tools, and asset lifecycle management. Excellent communication, coordination, and stakeholder management skills, particularly in high-pressure scenarios. Strong documentation and analytical skills, with high attention to detail. CurrentSC Clearance(Security Check).

Desirable Qualifications & Experience

Prior experience working withDefence Digital,Operational Service Management (OSM), or theMoD Service Centre.ITIL 4 Certification, particularly in Create, Deliver and Support. Experience withsoftware licensing, compliance audits, or vendor agreements. Familiarity with service management tooling, particularlyRemedyor similar platforms.

What We Offer:

Competitive daily rate up to £550 per day inside IR35 Opportunity to work with cutting-edge technologies. Collaborative and innovative work environment. Flexible working arrangements available; remote-first with occasional travel to Corsham and Bristol

Application Process:

This is a contract role suitable for individuals comfortable working within secure government environments and adhering to associated policies and standards.

To apply for this exciting opportunity, please submit your CV which details your relevant experience. This role requires a current SC Clearance or so please familiarise yourself with the eligibility before applying.

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.