Head of Tech & Digital Transformation - Hybrid, Manchester

Head of Technology & Digital Transformation required by a Manchester based Company that have 100 staff, 70 based in Manchester and 30 based remotely across the Globe. It is a Hybrid role, but they are looking for a Head of Technology & Digital Transformation person who wants to integrate themselves into the company, the salary is circa 60k.

This is a newly created role to own the long term technology strategy reporting into the CEO to join at a pivotal moment in their growth journey. As Head of Technology & Digital Transformation, you'll lead a full-scale digital overhaul, inject AI into the heart of operations, and modernise a mission-critical, in-house CRM platform.

Reporting to the CEO, you'll shape the company's technical strategy and lead its execution - across AI/automation, cybersecurity, performance optimisation, and infrastructure design. You'll work closely with an established internal remote development team, oversee outsourced IT services, and bring legacy systems up to modern standards.

With a robust tech stack already in place (PHP 8.2, MySQL 8, Redis, AWS S3), you'll take things to the next level - scaling performance, driving innovation, and preparing the business for the future.

What You'll Be Doing

Lead and deliver a roadmap of 30+ AI/ML-powered CRM features (including voice AI, automation, and predictions).

Overhaul legacy CRM UI/UX into a high-performance, modern user experience.

Resolve application sluggishness, optimise load performance, and boost uptime.

Own cybersecurity strategy: implement audits, intrusion detection, and disaster recovery plans.

Integrate disconnected platforms (e.g., SpeechIQ, People Management) into a centralised data ecosystem.

Manage infrastructure improvements, server performance, and monitoring tools.

Build and lead a high-performing tech function aligned with business goals.

You'll Need to Bring

Proven experience as a CTO, Head of Tech, or Technical Lead, ideally within CRM, SaaS, or high-growth environments.

Strong background in AI/ML automation, particularly speech and text applications.

Deep understanding of Cybersecurity, backup/recovery systems, and risk mitigation.

Experience modernising legacy platforms into scalable, fast, and user-friendly systems.

Excellent communication skills - capable of aligning stakeholders and leading change.

Location & Hybrid Working

Manchester-based HQ with regular office presence required (minimum once a week).

You'll be a visible and collaborative leader - someone who integrates with the team, not just dials in from afar.

Success Will Look Like...

AI features delivered and adopted across the business

Significantly improved CRM speed, uptime, and user satisfaction

Clear cybersecurity protocols with zero breaches

Integrated data environment improving decision-making and automation

Full disaster recovery plan deployed and tested

A motivated, high-performing tech team aligned with strategic goals

Ready to Lead the Digital Future?

If you're passionate about building high-impact technology and want to lead from the front, we want to hear from you