Group Risk and Compliance Manager (South Ockendon)

Lloyd & Whyte

South Ockendon

8 months ago

Applications closed

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Responsibilities

Achieve individual objectives and key performance indicators as set and agreed
Ensure compliance KPIs and objectives are met, ensuring a culture of ‘Treating Customers Fairly’ and putting the client first, with consistent delivery of the right customer outcomes
Promote, develop and enable our values and culture within the team and across the business
Oversee compliance ‘sign-offs’ as required, changes to the online and offline client journey, financial promotions, letters etc.
Oversee regulatory breaches, complaints, data protection, financial crime and all other relevant regulatory and legislative requirements
Preparation and completion of FCA regulatory returns accurately and on a timely basis Gabriel Return, Value Measures reporting etc.
Deliver the Training & Competence Plan, ensuring supervision and monitoring is completed to a high standard and within required timescales
Periodically conduct audits and reviews to ensure implementation of compliance standards and investigate root causes of any issues identified
Preparation, completion and delivery of the Monthly Risk Assessments for each business
Deliver the Risk & Compliance Monitoring Plan on a timely basis, ensuring high-quality reviews are completed in accordance with company standards
Understand and develop own knowledge of regulatory & legislative obligations (including FCA and Data Protection) ensuring the business operates within the required standards
Deliver added-value recommendations to assist the business in continuously improving the regulatory control environment
Support our people by providing induction training on Risk & Compliance and Regulation
Evaluate and review efficiencies in all compliance processes to ensure record keeping and monitoring is consistent throughout the business
Work with and support other leaders and colleagues to share best practice and achieve common objectives

Skills & Behaviours

Demonstrate, live & instil our values of Fun, Supportive, Professional, working in Partnership and Ambitious
Talented and assured in people and performance management
Dependable leader with the ability to encourage and work in a trusted environment
Effective at promoting a team focus on technical excellence with service and quality standards at the forefront
Inspire people through motivational coaching and training
Create followership in a regulated, compliant and client focused environment
Confident and capable in, communicating, networking, presenting, influencing, managing relationships and providing an excellent client experience
Flexible, pragmatic, adaptable and approachable
Organised and resourceful with exceptional ability to project manage and delegate
Knowledgeable of FCA regulations, in particular Conduct Risk & Consumer Duity
Working knowledge of the FCA Connect System
Commercially sensitive whilst considering business and regulatory risks and have strong business knowledge with a thorough understanding of insurance products, distribution and processes.
IT literate, analytical and an effective problem solver

Qualifications

Recognised industry and/or professional Level 3 Qualification
Commitment to work towards the ICO Advanced Certificate in Compliance

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