Fire & Security Engineer (Service)

Job Description

Job Title:Fire & Security Service Engineer

Location:Edinburgh

Job Type:Full-Time, Permanent

Schedule:Monday to Friday (plus call-out rota as required)

Job Purpose

We are looking for a skilled and reliableFire & Security Service Engineerto join our growing Fire & Security Service teams. In this role, you will be responsible for delivering Planned Preventative Maintenance (PPM), Reactive Maintenance, and emergency support across a range of Fire & Security Systems. You will play a key role in ensuring compliance, safety, and system reliability across customer sites.

Key Responsibilities

• Carry out routine PPM in line with scheduled tasks and industry standards.
• Respond effectively to reactive maintenance calls, breakdowns, and emergency situations.
• Perform fault diagnosis and repairs on a range of fire alarm, CCTV (IP & analogue), access control, and intruder alarm systems.
• Ensure compliance with all relevant Health and Safety legislation and company procedures.
• Complete detailed and accurate job documentation, reports, and asset records.
• Coordinate with subcontractors and suppliers for specialist system support and installations.
• Support and liaise with clients, ensuring a high level of customer satisfaction.
• Take part in an on-call rota for emergency response, as required.
• Identify opportunities for system upgrades, replacements, or improvements.
• Assist other trade teams on-site when required.
• Work proactively to support continuous service improvement and contract growth.

Working Relationships

Internal:

• Engineering Coordinators
• Service Managers

External:

• Clients and client representatives
• Subcontractors, suppliers, and system manufacturers

Qualifications & Experience

Essential:

• Recognised Fire & Security Apprenticeship or equivalent experience
• Health & Safety training (e.g. Manual Handling, Working at Height)
• Strong experience in fire alarm systems with supporting certifications
• IP and analogue CCTV system experience
• Current ECS card with Chapter 8 awareness
• IPAF trained
• Minimum of GCSEs (or equivalent) in Maths and English
• Industry experience in service, fault finding, and maintenance of fire & security systems

Desirable:

• City & Guilds 2360 Part 3 or equivalent qualification
• Experience with IT and networking related to security systems
• Supervisory experience (or ambition for future progression)

Key Competencies

• Teamwork:Works collaboratively to achieve shared goals
• Communication:Clear, professional, and effective with all stakeholders
• Planning & Organisation:Manages time, tasks, and priorities efficiently
• Commercial Awareness:Understands the impact of costs and efficiencies
• Risk Awareness:Identifies and mitigates operational risks
• Customer Focus:Delivers excellent service and builds positive relationships
• Adaptability:Responds positively to change and challenge
• Self-Motivation:Demonstrates initiative and a proactive approach
• Drive for Excellence:Committed to continuous improvement and quality

Health & Safety

All staff are required to take reasonable care for the health and safety of themselves and others, and to comply with all company health and safety policies and procedures.

, Equity & Inclusion at Dalkia

At Dalkia, we are committed to building a diverse and inclusive workforce that reflects the communities we serve. We value every individual and provide a supportive and respectful environment that promotes equality of opportunity. We welcome applications from all backgrounds, and we are proud to be an equal opportunity employer. Together, we aim to foster a workplace where everyone feels empowered to thrive and contribute their best.

Apply nowto join a dedicated and forward-thinking engineering team focused on safety, reliability, and service excellence in fire and security systems.

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