Critical Incident Manager/Service Manager (DV Cleared)

Location: London Job Type: Contract Industry: Cloud & Infrastructure Job reference: BBBH415409_1750940919 Posted: about 13 hours ago

Critical Incident Manager/Service Manager (DV Cleared)

We are looking for an experiencedCritical Incident Manager/Service ManagerwithDV clearanceto join a leading organization for a 12-month contractbased inFeltham, UK. This is an exciting opportunity for someone who thrives in high-pressure environments and is passionate about delivering exceptional technical support to major accounts.

Role Overview:
This role is ahigh-touch, customer-facingposition where you will lead the resolution of critical incidents, ensure the smooth delivery of service to key clients, and collaborate with internal teams to maintain service excellence.

Key Responsibilities:

Take ownership of critical incidents, ensuring swift resolution and customer satisfaction.

Monitor and manage customer service requests, pushing them through to resolution.

Work closely with cross-functional teams to resolve issues and prevent recurrence.

Conductroot cause analysisand provide operational reporting.

EnsureSLAsare met and hold service reviews with customers.

Lead in conflict management and vendor relations.

Key Requirements:

DV clearanceis mandatory.

5+ years of incident managementand service delivery experience.

StrongExcelanddata analysisskills, with the ability to interpret complex data.

Experience withITIL v4,networking, andvendor managementis desirable.

Proven ability to manage critical situations calmly and professionally.

Salary:£90,000 - £120,000 (PAYE)
Location: Remote role -2/3 times a month onsite near Feltham, UK (Expenses paid for customer site visits)
Contract Duration:12 Months (with potential extension)

If you're ready to take on a challenging role and make a significant impact, we'd love to hear from you.