Application Support Engineer

Application Support Engineer

Uniting what’s next in traffic

Do you want to join a business that puts its people at the forefront of all we do, an agile, innovative business that is leading the way in traffic solutions? Come and join us at Yunex Traffic. Yunex Traffic are looking to expand the product support team with an experienced Application Support Engineer providing 2nd application support to our portfolio of services. Are you an energetic, personable and enthusiastic person, and are you able to combine excellent customer service and communication skills with a broad knowledge of Networks and IT.

Responsibilities

• Provide 2nd line support for Yunex Traffic Intelligent Traffic Systems, including real-time enterprise-level applications
• Investigate, own, and resolve customer incidents in line with SLAs
• Test and raise software defects, managing customer communication throughout the incident lifecycle
• Support project activities, including occasional out-of-hours work
• Develop and maintain monitoring tools and alerting systems for 24/7 support
• Manage and progress system and application upgrades
• Assist with internal and external communications on incident progress, understanding risk and impact
• Collaborate with R&D, Projects, and Infrastructure teams to ensure system accuracy
• Maintain internal knowledge base to support knowledge sharing
• Promote a culture of high customer satisfaction
• Ensure compliance with ITIL processes and company policies
• Drive personal development with a focus on technology and applications
• Attend customer review meetings as needed
• Contribute to the global Yunex Traffic community with ideas to enhance customer experience

Qualifications & Experience

• Experience supporting bespoke applications in an enterprise environment
• Strong knowledge of Windows Server and Linux operating systems
• Solid understanding of networking principles
• Familiarity with cloud-based services and technologies
• Analytical problem-solving skills
• Excellent communication skills, with the ability to explain technical concepts to non-technical users
• Ability to work independently and collaboratively, building strong relationships with colleagues and customers
• Effective time management and prioritisation skills

Desirable:

• Experience working within an ITIL framework
• Knowledge of Intelligent Traffic Control Systems
• Exposure to cybersecurity practices and standards
• Experience with software deployment and project management
• Understanding of database technologies and data analysis
• Relevant technology industry qualifications
• Familiarity with the software development lifecycle and user acceptance testing

We offer

• A collaborative and supportive team environment
• Investment in personal development and support for professional memberships
• The chance to make a tangible impact on local communities through innovative traffic solutions
• 26 days holiday (rising to 29 with service), excellent pension (up to 10% match), and annual bonus
• Flexible benefits and working policy to suit your lifestyle

How do I apply?

We can only accept online applications. Click the “Apply Now” button below to submit your application.

About Us

We are a global leader in intelligent transport systems with more than 3,500 passionate employees who pioneer, develop, create, install and maintain innovative road traffic and mobility solutions all over the world.

We make our roads smarter, safer and greener. The work we do enables cities, highways authorities and infrastructure operators to create a new world of mobility and makes cities more livable for everyone.

Our solutions range from traffic lights, tolling solutions and tunnel management to software, AI applications and the intelligent networking of all road users.

Become a Traffic Transformer and help us to continue transforming towns and cities all over the world.

Our Commitment

At Yunex Traffic, the uniqueness of our people is our strength. Our people are at the heart of what we do and every voice, perspective and contribution is valued. The future of mobility needs people who think down different tracks and we empower our people to transform cities all over the world. Join us and make a difference too