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1st Line Support Engineer

Reading
4 months ago
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Our client is a leading Technology company is looking for 1st & 2nd Support Engineer.
Some travel will be required, candidate must hold a valid UK Driving Licence.
Responsibilities:
1st line and some 2nd line support.
Troubleshoot and resolve common IT issues such as password resets, software installations, and basic hardware malfunctions.
Escalate more complex issues to more senior members of the IT team as required.
Setup and configure new hardware and software for users.
Perform regular IT operations and maintenance tasks to ensure system stability and security.
Actively develop technical skills under senior staff’s mentorship.
Assist in ensuring all departmental documentation is kept up to date.
Assist in IT equipment inventory management and reporting.
Skills
Required Skills / Experience
Windows 10 / 11 administration
Knowledge of M365 / Teams
Physical hardware management including laptop provisioning
Basic networking and patching
An understanding of cybersecurity best practices
The ability to communicate with staff members at all levels of the business
Other useful, but not essential, experience
VMWare vSphere
Microsoft Exchange (on-prem)
Cisco networking
Knowledge of backup technologies
Associated certifications will be of great interest e.g. (VCP, MCSE, CCNA etc.)
RHEL or other Linux

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