IT Co-Ordinator – Ground Support Equipment (GSE)

Heathrow
1 month ago
Applications closed

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Job Title : IT Co-Ordinator – Ground Support Equipment (GSE)

Location : London Heathrow (LHR)

(This role is based primarily at London Heathrow, with regular travel to London Gatwick (LGW) as required.)

Salary : Up to £38,000 per annum, depending on skillset and experience

Summary

The IT Co-Ordinator is responsible for ensuring the stability, security, and efficiency of IT infrastructure across all Ground Support Equipment (GSE) sites. Acting as the first point of escalation for IT-related issues, the role oversees day-to-day IT operations, provides hands-on technical support, and ensures compliance with company standards and cyber security protocols.

The IT Co-Ordinator works closely with internal stakeholders and external vendors to deliver reliable, secure, and effective technology solutions that support business continuity and operational performance.

Job Purpose

To deliver seamless IT operations across GSE sites by maintaining robust infrastructure, resolving technical issues promptly, and safeguarding the business against cyber risks. The role supports hardware, software, networks, and end users while contributing to IT strategy through continuous improvement, project coordination, and compliance with regulatory and business requirements.

Key Responsibilities

  1. IT Infrastructure & Systems Management 

    Oversee day-to-day operations of IT systems, hardware, and networks across GSE sites

    Monitor system performance, troubleshoot issues, and implement fixes to minimise downtime

    Support system upgrades, migrations, and configurations to ensure technology remains fit for purpose

  2. Technical Support & Service Delivery 

    Provide first and second-line IT support to site employees, resolving hardware, software, and network issues

    Act as an escalation point for IT tickets, ensuring resolution in line with agreed SLAs

    Train and guide employees on effective use of IT systems, promoting self-service where appropriate

  3. System Installation & Configuration 

    Manage the setup, installation, and configuration of computers, servers, printers, and mobile devices

    Ensure all devices comply with company IT policies and security standards

  4. Collaboration & Business Support 

    Partner with GSE operations, commercial, finance, and administrative teams to support business processes

    Assist in developing system enhancements, workflows, or reports to improve efficiency

    Support integration of IT systems with ERP, finance, and operational platforms

  5. Security & Compliance 

    Monitor and respond to cyber security alerts, escalating risks where required

    Ensure adherence to IT security policies, GDPR, and industry regulations

    Regularly review and implement patches, updates, and security best practices

  6. Documentation & Vendor Management 

    Maintain accurate records of IT assets, systems, and user requests

    Keep IT documentation, procedures, and manuals up to date

    Act as the primary contact for IT vendors, monitoring service quality and resolving issues

  7. Project Co-Ordination 

    Support planning and delivery of IT projects, ensuring milestones and deliverables are met

    Track project progress and provide regular status updates to management

    Skills, Knowledge & Experience

    3–5 years’ experience in IT support, IT coordination, or systems administration

    Strong knowledge of IT infrastructure including servers, networks, storage, and cloud systems

    Experience providing 1st and 2nd line support in a service-driven environment

    Understanding of cyber security best practices and compliance requirements

    Strong problem-solving skills with a proactive and organised approach

    Excellent communication skills with the ability to work across technical and non-technical teams

    Desirable Requirements

    Experience supporting ERP, finance, or business platforms (e.g. Dynamics, Navision, Business Central)

    Experience working with external IT vendors and managing service delivery

    Exposure to IT project coordination or system implementations

    Education & Qualifications

    Required

    Bachelor’s degree in Information Technology, Computer Science, or a related field

    Preferred

    Industry certifications such as CompTIA A+, Network+, MCP, or equivalent

    Key Competencies

    Strong organisational and time management skills

    Ability to manage multiple priorities and meet deadlines

    Team player with a proactive mindset and willingness to learn

    High level of integrity and attention to detail

    Key Performance Indicators (KPIs)

    System uptime and availability

    Incident resolution time

    First contact resolution rate

    IT support ticket trends

    Cost optimisation

    Cyber security and compliance metrics

    If this sounds like the job for you, apply today

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