IT Co-Ordinator – Ground Support Equipment (GSE)

Horley
2 months ago
Applications closed

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IT Co-Ordinator – Ground Support Equipment (GSE)

Location - London Gatwick Airport

(This role is based primarily at London Gatwick, with regular travel to London Heathrow as required.)

Salary : Up to £38,000 per annum, depending on skillset and experience

Summary

The IT Co-Ordinator is responsible for ensuring the stability, security, and efficiency of IT infrastructure across all Ground Support Equipment (GSE) sites. Acting as the first point of escalation for IT-related issues, the role oversees day-to-day IT operations, provides hands-on technical support, and ensures compliance with company standards and cyber security protocols.

The IT Co-Ordinator works closely with internal stakeholders and external vendors to deliver reliable, secure, and effective technology solutions that support business continuity and operational performance.

Job Purpose

To deliver seamless IT operations across GSE sites by maintaining robust infrastructure, resolving technical issues promptly, and safeguarding the business against cyber risks. The role supports hardware, software, networks, and end users while contributing to IT strategy through continuous improvement, project coordination, and compliance with regulatory and business requirements.

Key Responsibilities1. IT Infrastructure & Systems Management

Oversee day-to-day operations of IT systems, hardware, and networks across GSE sites

Monitor system performance, troubleshoot issues, and implement fixes to minimise downtime

Support system upgrades, migrations, and configurations to ensure technology remains fit for purpose

2. Technical Support & Service Delivery

Provide first and second-line IT support to site employees, resolving hardware, software, and network issues

Act as an escalation point for IT tickets, ensuring resolution in line with agreed SLAs

Train and guide employees on effective use of IT systems, promoting self-service where appropriate

3. System Installation & Configuration

Manage the setup, installation, and configuration of computers, servers, printers, and mobile devices

Ensure all devices comply with company IT policies and security standards

4. Collaboration & Business Support

Partner with GSE operations, commercial, finance, and administrative teams to support business processes

Assist in developing system enhancements, workflows, or reports to improve efficiency

Support integration of IT systems with ERP, finance, and operational platforms

5. Security & Compliance

Monitor and respond to cyber security alerts, escalating risks where required

Ensure adherence to IT security policies, GDPR, and industry regulations

Regularly review and implement patches, updates, and security best practices

6. Documentation & Vendor Management

Maintain accurate records of IT assets, systems, and user requests

Keep IT documentation, procedures, and manuals up to date

Act as the primary contact for IT vendors, monitoring service quality and resolving issues

7. Project Co-Ordination

Support planning and delivery of IT projects, ensuring milestones and deliverables are met

Track project progress and provide regular status updates to management

Skills, Knowledge & Experience

3–5 years’ experience in IT support, IT coordination, or systems administration

Strong knowledge of IT infrastructure including servers, networks, storage, and cloud systems

Experience providing 1st and 2nd line support in a service-driven environment

Understanding of cyber security best practices and compliance requirements

Strong problem-solving skills with a proactive and organised approach

Excellent communication skills with the ability to work across technical and non-technical teams

Desirable Requirements

Experience supporting ERP, finance, or business platforms (e.g. Dynamics, Navision, Business Central)

Experience working with external IT vendors and managing service delivery

Exposure to IT project coordination or system implementations

Education & Qualifications

Required

Bachelor’s degree in Information Technology, Computer Science, or a related field

Preferred

Industry certifications such as CompTIA A+, Network+, MCP, or equivalent

Key Competencies

Strong organisational and time management skills

Ability to manage multiple priorities and meet deadlines

Team player with a proactive mindset and willingness to learn

High level of integrity and attention to detail

Key Performance Indicators (KPIs)

System uptime and availability

Incident resolution time

First contact resolution rate

IT support ticket trends

Cost optimisation

Cyber security and compliance metrics

If this sounds like the job for you, apply today

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